US News: Britain's universities refund tuition fees to nearly 1,000 students in two years over complaints of poor value-for-money - - PressFrom - United Kingdom
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US News Britain's universities refund tuition fees to nearly 1,000 students in two years over complaints of poor value-for-money

14:40  19 october  2019
14:40  19 october  2019 Source:   dailymail.co.uk

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Universities have admitted refunding tuition fees to almost 1 , 000 students in the past two years over complaints of poor value for money . Critics yesterday said students were finally waking up to the ‘huge scandal’ of poor -quality courses which may leave them ‘underemployed’.

Four in 10 university students graduating this year do not think their course was good value for money , a survey by BBC Radio 5 live suggests. The study focused on the first set of students to graduate having paid the higher rate of tuition fees . The BBC' s Robert Piggott reports.

  Britain's universities refund tuition fees to nearly 1,000 students in two years over complaints of poor value-for-money © Getty

Universities have admitted refunding tuition fees to almost 1,000 students in the past two years over complaints of poor value for money.

Students pay fees of £9,250 a year – compared with just £3,000 in 2006 – and many are dissatisfied with the quality of education they are getting in return.

Universities often promote courses with promises of glamorous career paths and sparkling facilities – but find it hard to deliver.

a person looking at a book: Teesside University saw £56,650 paid out to 23 students, some of whom complained about their MSc courses. The University of Leicester paid £27,928 in compensation to 18 students [File photo] © Provided by Associated Newspapers Limited Teesside University saw £56,650 paid out to 23 students, some of whom complained about their MSc courses. The University of Leicester paid £27,928 in compensation to 18 students [File photo]

Students received at least 978 payouts totalling more than £750,000 in the past two years, according to figures from institutions across the country.

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Students in OfS survey also complain about a lack of clarity on how their fees are spent. Little more than a third of students believe their university course represents good value for money Another said: “£9, 000 a year for a degree, are you joking? The library was always overcrowded with half the

In Denmark, tuition fees for students from within the EU are zero. Tuition fee Denmark does not charge tuition fees to anyone with an EU passport. So nothing to pay over three years . What' s available There are 27 universities and higher education colleges in Denmark, but only a few offer

Critics yesterday said students were finally waking up to the ‘huge scandal’ of poor-quality courses which may leave them ‘underemployed’.

Examples included a student at the University of Oxford who was paid £15,252 after they complained their supervisor had left and not been adequately replaced.

And at the Royal Veterinary College, £3,450 was paid to a student who complained about the quality of teaching and supervision for a research project.

a person talking on a cell phone: Universities often promote courses with promises of glamorous career paths and sparkling facilities ¿ but find it hard to deliver [File photo] © Provided by Associated Newspapers Limited Universities often promote courses with promises of glamorous career paths and sparkling facilities ¿ but find it hard to deliver [File photo]

Freedom of Information figures given to the Mail uncovered dozens of cases where universities settled claims with students who said the course was not up to standard.

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Complaints last year totalled 1 ,635, a rise of 8% on 2016, and £650, 000 in compensation and refunds was paid.

Tuition fees for non-EU students . Undergraduate courses 9, 000 – 45, 000 EUR/ year for You can also dine in a small restaurant and pay 15 EUR or enjoy a three-course meal for two in an average Students from Ireland can benefit from discounts for transportation especially if they use the Student

Some complaints were directed at lecturers, while in others, students said the course had been mis-sold to them or elements changed after they were enrolled.

The total amount paid out is likely to be underestimated, as some universities failed to provide information and others refused to give exact numbers of compensation payouts, hiding behind data protection laws.

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Teesside University saw £56,650 paid out to 23 students, some of whom complained about their MSc courses. The University of Leicester paid £27,928 in compensation to 18 students.

Brunel University made 17 payments with a combined value of £22,250, and Kingston University paid out £14,048 to 27 students, the vast majority of whom had successfully complained about a Geology BSc course.

a group of people posing for the camera: Students pay fees of £9,250 a year ¿ compared with just £3,000 in 2006 ¿ and many are dissatisfied with the quality of education they are getting in return [File photo] © Provided by Associated Newspapers Limited Students pay fees of £9,250 a year ¿ compared with just £3,000 in 2006 ¿ and many are dissatisfied with the quality of education they are getting in return [File photo]

Christopher McGovern, of the Campaign for Real Education, said: ‘Too many universities are running a money-making racket that needs to be exposed and challenged.’

He said graduates are being ‘let down’, whereas university bosses are ‘swanning around on massive salaries’.

A Universities UK spokesman said it was ‘right that students are compensated if it is found that the quality of their course does not meet the high standards which universities rightly aim for’.

It is understood the vast majority of payouts at all the universities were made in out-of-court settlements.

And it emerged yesterday that UUK is urging higher education institutions to put ‘value for money statements’ about how they spend their income in prospectuses, according to the i newspaper.

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