US News Words of Experts: eKonsilio: the online chat that places people at the heart of companies' digital strategies

12:15  26 november  2020
12:15  26 november  2020 Source:   latribune.fr

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Guillaume Legrand et Mathieu Mouton, fondateurs d'eKonsililo. © Provided by La Tribune Guillaume Legrand and Mathieu Mouton, founders of eKonsililo. eKonsilio: the art of revolutionizing conversational marketing

Having a chatbot to interact with visitors to your site is good. Even better is having an online chat run by real humans who take care of responding directly to the prospect's various concerns. In any case, Guillaume Legrand and Mathieu Mouton, the founders of eKonsililo are convinced of this.

In fact, launched in 2016, eKonsilio develops conversational marketing solutions that put people back at the heart of companies' digital strategy. Designed to meet the expectations of demanding and premium customers, the digital solutions offered by the company Le Mans aim not only to increase the value of the customer, but also to allow companies to increase their turnover, by maintaining more privileged relationships. with their prospects.

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This ‘ chat speak’ is very popular with children who are fast at texting. Parents might be interested to know that ‘PAW’ means ‘parents are watching’! B. Of course, different people dream of different things. Someone wishes a calm and quiet life; others imagine their life as a never-ending adventure.

Predictive targeting to increase the conversion rate of prospects

eKonsilio currently has 3 main solutions, namely: Live Chat, VisioLive and Social Messaging. A clever marriage between artificial intelligence and human know-how, eKonsilio's Live Chat stands out completely from an ordinary Chatbot, thanks to the development focused on predictive targeting from which it benefits.

Concretely, thanks to artificial intelligence, Live Chat is able to analyze the visitor's journey to a website in order to determine, depending on the pages he consults, the “Call To Action” buttons on which he clicks ... his needs before triggering at the right time and offering him human help. "Each e-conversation lasts on average 18 minutes and takes place with a trained and qualified online advisor whose ultimate goal is to satisfy the visitor to make them a qualified lead for the partner company", confides Guillaume Legrand.

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Working with prestigious companies that operate 90% in the automotive sector, eKonsilio makes it a point of honor to offer them an irreproachable quality service. Moreover, thanks to the “eConversational space” that it makes available to its partners, they can find all of their performance indicator data. Thus, they can in real time, visualize, calculate, evaluate and control their return on investment.



Website: https://www.ekonsilio.fr/

LinkedIn: https://www.linkedin.com/company/ekonsilio/

Mail: glegrand@ekonsilio.fr

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usr: 1
This is interesting!