US News Carrefour. 3 million euros fine for breaches related to personal data

15:05  26 november  2020
15:05  26 november  2020 Source:   ouest-france.fr

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The French gendarme of personal data, the Cnil, imposed a fine of 3 million euros on two companies of the large retail group Carrefour, for having infringed the European rules on personal data, a- she announced Thursday, November 26.

Seizure of several complaints and after carrying out checks between May and July 2019, "the CNIL noted shortcomings concerning the processing of data from customers and potential users" , writes the Commission in a press release published on its site this Thursday, November 26.

Carrefour France will have to pay a fine of 2.25 million euros, and Carrefour Banque of € 800,000. No injunction has been issued, the regulator having since "noted that significant efforts had enabled compliance on all the breaches identified" .

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“The CNIL's decision concerns past and isolated failures. They are now fully corrected ", responded Carrefour on Twitter. The retail giant also claims to have derived "no financial benefit" from these practices .

In detail, the CNIL criticizes Carrefour for not having sufficiently informed the users of its sites and the customers registered in its loyalty program on the retention period and the processing, many of which were more irregular, applied to their personal data.

"Carrefour France did not respect the data retention periods"

The regulator noted that "cookies" (tracers) used for advertising were placed during a connection to the site before the consent of the user is obtained as required by the General Data Protection Regulation (GDPR), which came into force in May 2018.

Carrefour Banque also communicated to the distribution brand's loyalty program the postal address, telephone number or the number of children of people subscribing to a credit offer, while

“explicitly indicated that none” of this data was transmitted.


"the company Carrefour France did not respect the retention periods for data that it had set" , notes the regulator. The profiles of some 28 million loyalty program customers and 750,000 users of the carrefour.fr site, inactive for 5 to 10 years, were thus kept.

The CNIL considers that a duration exceeding 4 years after the last purchase is excessive

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