US News Hidden Extra Costs for online flight bookings Inadmissible

16:50  24 september  2021
16:50  24 september  2021 Source:   travelbook.de

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For flight bookings on the Internet, consumers should not be referred to their own credit card of the portal as the only free payment option. This is evident from a judgment of the Federal Court of Justice (BGH), which the Federal Association of Consumer Centers (VZBV) has progressed in August.

Extra-Kosten für die Aufgabe eines Gepäckstücks müssen bei der Flugbuchung von vornherein angezeigt werden, auch wenn die Leistung erst später dazugebucht werden kann. © Andrea Warnecke / DPA-TMN Extra Costs For the task of a piece of luggage, the flight booking must be displayed from the outset, even if the power can be booked later.

Also in a second point, the consumer protectors were successful: Extra costs for the task of a piece of luggage must be displayed even when the flight booking is already displayed when the power can be booked in a separate operation. (Az. X ZR 23/20)

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"Service charge" for other credit card payment Not allowed

The procedure had led the VZBV against the Leipzig Flugvermittler Travel24. At its booking portal, a credit card for free from Travel24 and a bank was pre-set as a means of payment. Connected to this was automatically a discount, which fell away with an actual "service charge". If the customer or the customer chose a different payment method, the discount - the booking completed around 40 euros for return flight.

In the opinion of the BGH, a fee is thus raised so inadmissibly for all common means of payment. The trick with the discount does not change anything: "From the point of view of the customer is primarily the terms of the reported total price," writing the Karlsruhe judges and judges. Here is the impression that this increase by choosing a different payment method.

Comparability The prices must be maintained

The consumer centers had also pointed out that in test bookings was noted only that the airfare has no free luggage. The amount of the eventual surcharge did not learn. According to BGH, such extra costs must be specified immediately - even if the luggage task can be booked online later or even only at the airport. "An effective comparability of prices is only guaranteed."

With its decision, the Federal Court of Justice confirmed a judgment of the Higher Regional Court Dresden from February 2020.

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