•   
  •   
  •   

Motorcycles Top 4 Complaints About Motorcycle Dealerships

11:07  03 november  2016
11:07  03 november  2016 Source:   motorcyclistonline.com

A Four-Seat Ural Motorcycle Is Cooler Than Your Minivan

  A Four-Seat Ural Motorcycle Is Cooler Than Your Minivan ​Don't ever give up the adventure. ​Yes, some ball-and-chain significant other forces your hand! The rugrats have finally neutered your masculinity! It's time to begin the long, slow oblivion into death and Dockers Relaxed-Fit khakis-say goodbye to all that two-wheeled adventure! It's time to succumb to a Raymond Carver short story!

I know it can sometimes feel like the dealership —in particular the parts and accessories portions—is out to touch your wallet as often as you do. Jeff Maddox is the sales manager for a multiline dealership in the Midwest. Questions for him? Email us at mcmail@bonniercorp.com.

TOP 4 COMPLAINTS ABOUT DEALERSHIPS — What happens when motorcycle dealers just can't seem to get it right?

  Top 4 Complaints About Motorcycle Dealerships © Motorcyclist

In the retail business, we try to get it right and, I think, succeed most of the time. But, as they say, “stuff happens,” and we have been known to make our customers a little testy—sometimes for good reason and sometimes not. Here are the complaints I hear most often:

1// The lack of follow-up from a salesperson. How many times have you inquired about a bike you see on a dealer’s online showroom only to be left waiting for a response? How about walking around on the showroom floor wondering if you’ve actually discovered the secret to being invisible? It can seem like all or nothing from the sales department when shopping for a motorcycle, and I know how frustrating this can be. Either we won’t leave you alone or we don’t pay any attention to you. We try to read the situation and be available in case you have questions but stay at a respectful distance if you’re just looking. But we can’t read minds. If you’re ready with your questions, please let us know! Oh, and not returning phone calls? I just don’t get that. No excuses.

BMW Unveils a Concept Motorcycle Fit for Batman

  BMW Unveils a Concept Motorcycle Fit for Batman Since its founding in 1916, BMW has forged a legendary path with such iconic cars as the M-series and the Roadster. Yet today they are making news for a different type of vehicle: a concept motorcycle. Dubbed the BMW Titan, this new model was created by Turkish designer Mehmet Erdem, a man responsible for several other beautiful BMW motorcycles. Some might not first think of BMW when they think of motorcycles. However, manufacturing two-wheel vehicles was how the company began to flourish, when, after World War II ended, the German manufacturer was forced to use its engines for purposes other than aircrafts. The design for the BMW Titan, which looks so futuristic it very well could be in the next Batman movie, was inspired by the elegant shape of a shark. The front of the vehicle mimics the head of the massive fish. Further to the rear, the body begins to narrow, eventually tapering toward the rear tire, which is meant to resemble a tail. Hidden handlebars and a masked front tire further contribute to the design’s sleek and otherworldly aesthetic. BMW hasn’t announced a production date for the Titan, so it is unlikely that the motorcycle will be built anytime soon—if ever. But street-legal vehicles aren’t always the goal of such concepts. For Erdem, inspiring other manufacturers to take bolder risks with their next motorcycle designs is one of many reasons for conceiving of the Titan. As for BMW, its latest concept motorcycle shows that the company’s designers remain one or more steps ahead of the competition.

In this video, ill explain the 5 things that a motorcycle dealership will try to sell you! I hope this video helps you with your first purchase. I had to

MotoVlog: Three most common complaints from new riders and how to easily overcome them. (Watch video and see!) FYI - Links to get all of my gear below: Get

2// Service appointments and repairs are two weeks out. Hey, when I need something I need it now. Making an appointment to have your bike serviced or repaired can be a pain whether you roll in on your bike and wait on it or catch a ride to work and pick it up in the afternoon. Unfortunately, when riding season hits everyone has the same idea, so we get slammed doing routine maintenance as well as changing tires and batteries. The best solution? Schedule service during the off-season so that your bike is ready to go when spring arrives. Keep the bike on a battery charger and properly stored, and there’s no reason to have the service just before the riding season starts.

Not every member of the sales staff has the specs and history of every bike down cold; some even have to look stuff up now and again.© Motorcyclist Not every member of the sales staff has the specs and history of every bike down cold; some even have to look stuff up now and again.

3// The knowledge gap. Not every member of the sales staff has the specs and history of every bike down cold; some of us even have to look stuff up now and again. But I hear often from our customers that flat-out ignorance of the products—price, basic specs, availability of colors, and trim levels—is one of those hot topics. I expect that if you’re really serious about a certain bike that you’ll be well educated, and I’ll try my best to keep up. But doing business with a dealer whose staff is unknowledgeable—or, worse, assured but wrong—can be more frustrating than any deep discounts would offset.

How Motorcycle Dealerships Deal With Customer Complaints & Online Reviews

  How Motorcycle Dealerships Deal With Customer Complaints & Online Reviews ©Motorcyclist Back in the day, dissatisfied customers had to file their complaints in person. Social media is the new "Complaint Department" for bike dealerships and most other businesses. Customer feedback is a vital part of making our business better. It’s always nice to hear we’re doing well, but we also need to hear when things are going wrong. The only way for us to improve your shopping experience is to know when we are falling short of your expectations and then put procedures in place to correct it. The dreaded “word on the street” can slowly erode a customer base, especially those customers who are less than loyal. When things go right, we hope our customers leave happy and will go forth spreading the word. Some shops even offer a customer referral incentive in the form of discounts, cash, or a store credit when you send someone in who makes a major purchase. It’s a completely different story when things go wrong. Social media is the new Complaint Department, giving voice to everything from a legitimate bad buying experience to not answering the phone immediately. I’ve read posts from customers complaining about their experience without giving us an opportunity to resolve the concern, let alone the opportunity to clarify to the masses what actually happened. (It’s fair to say we don’t always agree on the chain of events.

Riding my motorcycle doing my thing..and I think I see a cop give me the middle finger..or am I seeing things? Worst dealership ever.. promises made: 6 promises kept: 0 winner: me cause i have the 600rr bitch.

Top 10 Ways Dealerships Screw You Over Dealership rip off We all know dealerships are expensive. From the price of the bike to the purchase of parts you

4// High prices. I know it can sometimes feel like the dealership—in particular the parts and accessories portions—is out to touch your wallet as often as you do. The truth is that we can’t compete with online retailers in terms of volume, so we can’t compete on price. But we can provide service, both before the sale (helping you get the right gear or the right parts) and after (in case you really don’t like what you bought). That’s what you’re paying for: service and access to immediate gratification. And don’t assume we can’t be flexible, especially if you’re a regular customer.

Jeff Maddox is the sales manager for a multiline dealership in the Midwest. Questions for him? Email us at mcmail@bonniercorp.com.

Follow MSN Autos on Facebook

Honda Just Invented a Self-Balancing Motorcycle That Never Falls Over .
The Honda Riding Assist concept motorcycle keeps itself upright at a stop or during low-speed maneuvers.Honda Riding Assist was first demonstrated today at the Consumer Electronics Show in Las Vegas. The system is brilliantly simple: When engaged, the system increases the fork angle, lengthening the bike's wheelbase and, apparently, disconnecting the front forks from the handlebars. The system then uses minute steering inputs to keep the bike perfectly balanced, without the use of heavy gyroscopes or other mass-shifting devices.

—   Share news in the SOC. Networks

Topical videos:

usr: 1
This is interesting!