Reviews Demands for automatic compensation in the event of delays

16:30  24 october  2020
16:30  24 october  2020 Source:   gala.de

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Claiming compensation for a flight delay can be a drawn-out process. That’s why we’re calling on all airlines to implement automatic compensation . Statistics from five years ago reveal that EasyJet, Ryanair and British Airways have seen an increase in the number of passengers suffering lengthy

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In the opinion of the SPD and consumer advocates, rail customers and air travelers should in future be automatically compensated for delays.

Eine Anzeigetafel zeigt die Verspätung mehrerer Flüge an. © Hauke-Christian Dittrich / dpa A display board shows the delay of several flights.

“We think automatic contract compensation makes sense,” said the legal policy spokesman for the SPD parliamentary group, Johannes Fechner, to the “Handelsblatt”. "This could start with the simple cases, for example when tickets were booked online and the provider already has all the data necessary for the compensation."

Germany's top consumer advocate, Klaus Müller, also sees a need for action. "The federal government must work to ensure that the airline companies compensate in a consumer-friendly, timely and online-based manner," said the head of the Federal Association of Consumer Organizations (vzbv) the newspaper. The automated ticket reimbursement must work consistently. Federal Consumer Minister Christine Lambrecht (SPD) must - as announced in the coalition agreement - introduce automated compensation in the context of so-called smart contracts.

CDU, CSU and SPD agreed in the 2018 coalition agreement to make it easier for consumers to «enforce the law through digitization, especially with smart contracts»: «That is why we will promote the development of automatic contract compensation and make it legally secure.»

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