Food A veteran Taco Bell worker of 20 years says he quit because customers have gotten so 'unreasonable' and hard to deal with
Taco Bell's Futuristic New Drive-Thru Concept Looks Absolutely Incredible
The two-story building promises a much faster way to get your Taco Bell fix.Aptly titling the experience Taco Bell Defy, the new design—which is scheduled to open in Brooklyn Park, MN, summer 2022—will feature a two-story building and a much faster way to get your TB fix. The innovative restaurant will also include a four-lane drive-thru concept with three of those lanes strictly dedicated to mobile and/or delivery order pickups.
- A Taco Bell manager is leaving after 20 years for a non-food service job.
- He says customers have gotten more demanding and abusive since the pandemic started.
- Workers are also burnt out and pushed to their limits, he says.
After 20 years of working at Taco Bell, a worker told Insider that he's leaving because customers have gotten too difficult in the past year.
The worker, whose employment was confirmed by Insider and who asked to remain anonymous for fears of impacting his future employment, has been in the fast-food industry for years, putting in six years at McDonald's before his two-decade career at Taco Bell.
A taco a day? Taco Bell tests a budget-friendly subscription
How's a taco a day sound? Taco Bell is testing a Taco Lover's Pass in Arizona that will give devotees a taco a day for a low flat fee — no other purchase required.Related: Live Más: Spicy Secrets Behind Taco Bell's Success
"Fast food is pretty much the only thing I've ever known," he told Insider. If customers hadn't become so unreasonable and angry, "I probably would've just kept doing what I was doing. I loved my job until Covid hit."
The employee says that things have gotten especially bad since the COVID-19 pandemic began in early 2020. Customers have become more critical and angry towards workers in the service industry, and suddenly "people think it's perfectly okay to be intolerant, demand things, and just be unreasonable," he said, to the point where his work is "almost untenable."
This shift in customers is in part thanks to the rapid advances in technology used by fast-food chains, like online ordering, and people becoming accustomed to being at home and having everything delivered, the worker said. Many customers are "starting to treat fast food as their personal catering service," the worker said, with extreme modifications to every item and no empathy or understanding for overwhelmed workers.
Taco Bell Launches In-App Subscription Service ‘Taco Lover’s Pass’
Getting you to order more tacos is part of the plan.See: The Most Expensive Fast Food Items Only Cost This Much Find: Gaming, Fast Food and 19 Other Pleasures That Are Hurting Your Bank Account
Understaffed stores and burnt-out workers exacerbate these problems, the worker told Insider. He was a senior shift manager at the time he left, regularly working 60 hours a week, but all crew members were scheduled for at least 45 hours a week, he said. The effects of angry customers and overwork are evident in the restaurant: in the last two weeks, he has had three separate workers break down and need to leave during their shifts, and he also had his first panic attack in 27 years, he told Insider.
"That was when I realized, it's time for me to get out."
Fed-up workers are leaving food service jobs across the country. A group of five workers, including a general manager,Chipotle, Taco Bell, and the broader restaurant industry have seen instances recently of as a symptom of what's referred to as a labor shortage. Business owners say they're unable to find staff, and some even cite a . But workers say they can in the tight labor market. This mismatch has led to restaurants decreasing hours and closing dining rooms.
Taco Bell's New Drive-Thru Concept Puts the Kitchen Above Your Car
The two-story Taco Bell Defy restaurants would have dedicated lanes for online orders. Video: Here’s how to get free Taco Bell on Thursday thanks to the Bucks (SMG) Your browser does not support this video According to a press release, mobile customers will scan a QR code to confirm their order, then they'll collect it from a contactless "proprietary lift system" that beams it down from the elevated kitchen on the second floor. (There is also two-way audio and video, should customers need to communicate with Taco Bell team members on their way through one of the pickup lanes.
According to restaurant workers62% said that This fits with other data coming out of the industry, including a Of restaurant operators, 72% agree that customer behavior has gotten worse over the past year.
Do you have a story to share about a retail or restaurant chain? Email this reporter at.
The Best Independent Coffee Shops in America .
Over the years, the coffee shop has become much more than just a place to grab a cup of coffee on our way to work.