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Travel JetBlue is America's Worst Airline?

20:40  23 january  2018
20:40  23 january  2018 Source:   countryliving.com

Woman says she was bitten by emotional support dog in JetBlue check-in line

  Woman says she was bitten by emotional support dog in JetBlue check-in line A Massachusetts woman is still recovering more than a week after a pit bull bit her while she was waiting to check in for a flight. BBrittany Langlois was standing in the check in line for JetBlue at the Orlando Airport before her flight back home when a pit bull tore at her leg.

Get this: JetBlue has been named America ' s worst airline , The Wall Street Journal reports. According to the publication — who named Delta the best, by the way — the "usually middle-of-the-pack performer" known for its dreamy sale prices

JetBlue Was Just Named the Worst Airline in America . While Delta unseated Alaska Airlines to take the title of America ' s best carrier, JetBlue fell three spots from last year's rankings to land behind the much-maligned Spirit and American Airlines this year.

a close up of a plane© Provided by Hearst Communications, IncThe Wall Street Journal released their annual analysis of U.S. airlines today, and in a surprising turn of events, JetBlue Airways came dead last in the rankings.

While Delta unseated Alaska Airlines to take the title of America's best carrier, JetBlue fell three spots from last year's rankings to land behind the much-maligned Spirit and American Airlines this year.

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If you've ever flown JetBlue, the rock-bottom ranking may come as a surprise, especially since the New York-based carrier shot up 14 spots in Skytrax's World Airline Awards in 2017 to 39 from 53, making it the third best low-cost airline in the world according to the international air transport rating organization.

J.D. Power: JetBlue best for frequent-flier satisfaction

  J.D. Power: JetBlue best for frequent-flier satisfaction JetBlue Airways’ frequent-flier program is the tops when it comes to customer satisfaction. 2 Savings Accounts Pay 10x What Your Bank Pays Learn More Sponsored by MyFinance That’s according to J.D. Power, which rolled out its 2017 Airline Loyalty Program Satisfaction Study on Wednesday. While J.D. Power has rated airline customer satisfaction for years, the latest study is the group’s first to look specifically at airline loyalty programs.

In a new analysis of airlines in the United States released by the Wall Street Journal, Jet Blue was awarded the not-so-honorable title of America ' s worst airline . In an annual analysis conducted by Wall Street Journal, JetBlue slumped to the bottom in the publications rankings system.

As an industry, airlines received the fourth- worst score in the American Customer Satisfaction Index (ACSI) rankings of customer satisfaction. MORE: America ' s fastest growing (and shrinking) economies. 1. JetBlue .

In reader surveys, JetBlue also received top rankings, including the number two spot on both Travel + Leisure's World's Best List of top domestic airlines and Conde Nast Traveler's Readers' Choice Awards of the best airlines in the U.S. in 2017.

So what gives?

The Wall Street Journal looks at seven key operational metrics for their rankings, including on-time arrivals, canceled flights, extreme delays, 2-hour tarmac delays, mishandled luggage, involuntary bumping and complaints.

Even though JetBlue was the second best airline in 2017 for handling luggage and came in fourth when it came to the number of complaints received, it ran into major problems when it came to delayed and canceled flights last year. The carrier attributes those issues to the fact that the number of slowdowns that air-traffic control issued in New York-where JetBlue is based-doubled in 2017, The Wall Street Journal reports.

But they're working on it.

In addition to increasing their number of spare airplanes, they're also giving maintenance crews more time to make fixes after red-eye flights, Jeff Martin, JetBlue's executive vice president for operations, told The Wall Street Journal. They've also introduced new boarding procedures to help planes depart faster, as well as investing in new cockpit equipment so that flight-plan changes will be received electronically and not over the radio, which shaves minutes off delays.

These Are the Best and Worst Airlines of the Year .
One major shock? JetBlue ranked surprisingly low.To come up with their list, The Points Guy team weighed a number of criteria, starting with price, which includes airfare and baggage and change fees, followed by convenience, made up of the routes offered by an airline, on-time performance, and cabin comfort. The rankings also considered the inevitable problems associated with air travel (appropriately titled "headaches," which examined lost baggage, customer service, and getting bumped from a flight) and looked at extra perks, like the quality of the frequent flier program and airport lounge offerings.

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