Travel: Security footage shows woman in wheelchair was not abandoned at O'Hare, airline says - - PressFrom - US
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TravelSecurity footage shows woman in wheelchair was not abandoned at O'Hare, airline says

18:30  04 december  2018
18:30  04 december  2018 Source:   chicagotribune.com

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Footage from security cameras at O ' Hare International Airport show the woman whose family claimed she was left stranded in her wheelchair for hours The airline said that after a review of closed-circuit television footage it determined that: “Ms. Warsaw was dropped off in the terminal at 12:30 a . m . CT

video footage proves a woman in a wheelchair was not left alone overnight at Chicago’s O ’ Hare . An American Airlines spokesman previously said the airline met with the family, refunded Warsaw’s The timeline shows approximately 45 minutes elapsed between the time the wheelchair attendant

Security footage shows woman in wheelchair was not abandoned at O'Hare, airline says© Family photo

Information released late Monday by American Airlines contradicts a family's claims that their 67-year-old mother was left stranded in her wheelchair Friday for hours at O'Hare International Airport after her flight was canceled.

Olimpia Warsaw was scheduled to leave Friday on an American Airlines flight from Chicago to Detroit after attending her ex-husband's funeral. Her son Claude Coltea told CBS Chicago that he escorted his mother to her gate and checked to see that the flight was leaving as scheduled before leaving to catch his own flight home.

Warsaw's flight was canceled and she was offered a hotel room for the night for a flight the next morning. A porter was assigned to take care of Warsaw. But Coltea told the television station that the porter told Warsaw that his shift was over and he could not take her to the hotel, and left her. His mother, he said, was unable to communicate clearly and could not find anyone else to help get to the hotel.

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Airline officials said records show that Coltea rebooked his mother on a flight leaving Saturday afternoon and that he said he would send someone to pick “We launched an investigation with our Chicago team and the vendor we utilize that provides wheelchair services at O ’ Hare ,” American said

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The family claimed they did not know Warsaw had been stranded until she failed to arrived in Detroit as scheduled. It was then that they contacted American Airlines.

The family told the station the airline couldn't find Warsaw, who was found several hours later by O'Hare security officers.

But a timeline released by the airline shows that a representative from the contractor assigned to take care of Warsaw spoke with Coltea at least twice.

Airline officials said records show that Coltea rebooked his mother on a flight leaving Saturday afternoon and that he said he would send someone to pick her up at the airport.

"We launched an investigation with our Chicago team and the vendor we utilize that provides wheelchair services at O'Hare," American said in an emailed statement.

American Airlines 'loses' wheelchair-bound passenger overnight

American Airlines 'loses' wheelchair-bound passenger overnight First they lost her luggage. Then they lost her. Olimpia Warsaw, 67 and wheelchair-bound, was allegedly left overnight at O’Hare National Airport when her American Airlines flight from Chicago to Detroit was canceled and the porter who had been assigned to accompany her went home at the end of his shift. 

Newly discovered security camera footage contradicts family claims that American Airlines employees stranded an elderly disabled woman overnight in Chicago O ’ Hare . The airline ’s conclusion came from reviewing security camera footage , call records from the wheelchair attendant’s phone

After reviewing security camera footage , the airline says says it can prove Olimpia Warsaw, who is wheelchair -bound, was not left alone American Airlines says it has video footage to back up its denial that a woman was abandoned in a wheelchair overnight Friday after her flight was canceled.

The airline said that after a review of closed-circuit television footage it determined that: "Ms. Warsaw was dropped off in the terminal at 12:30 a.m. CT on Dec. 1, and a family member arrived at the airport to pick her up at 1:13 a.m. CT."

Coltea did not respond to several requests for comment.

According to the airline's timeline, Warsaw was escorted to a wheelchair waiting area on the airport's upper level. Once there, video footage shows Warsaw twice using a walker to go outside to smoke a cigarette before being met by a woman.

The woman pushes Warsaw toward the door, then stops to take a cellphone picture of Warsaw sitting in the wheelchair. The woman walks away and returns two minutes later.

The video shows she flagged down a police officer, with whom she spoke briefly. The woman then wheeled Warsaw to a waiting SUV, where a man is waiting, and the group left the airport.

Earlier Monday, prior to the investigation, airline officials had apologized and said they had refunded Warsaw's ticket.

Published by the Washington Post.

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