Travel: Southwest Airlines loses top spot in passenger satisfaction, even as others gain - - PressFrom - US
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TravelSouthwest Airlines loses top spot in passenger satisfaction, even as others gain

19:40  30 april  2019
19:40  30 april  2019 Source:   reuters.com

Southwest Faces Cabin Pressure Issues, Leaves Passenger Bleeding From Ears

Southwest Faces Cabin Pressure Issues, Leaves Passenger Bleeding From Ears The plane made an emergency landing in Connecticut.

Southwest was ranked third this year out of 10 airlines , behind Alaska Air Group Inc and JetBlue Airways Corp that climbed one place each to claim the first and the second spot . “Recent deadly crashes of the Boeing 737 Max (for Ethiopian Airlines and Air Lion) have left Southwest particularly

Southwest was ranked third this year out of 10 airlines , behind Alaska Air Group Inc and JetBlue Delta Air Lines Inc gained 1 point to get a score of 75 and maintained its rank at the fourth spot . ACSI measures passenger satisfaction scores based on interviews with thousands of customers

Southwest Airlines loses top spot in passenger satisfaction, even as others gain© Reuters/Lucy Nicholson A traveler checks her baggage at the Southwest Airlines terminal at LAX airport in Los Angeles

(Reuters) - Southwest Airlines Co, the biggest user of Boeing Co's 737 MAX jets that were grounded worldwide following two fatal crashes, dropped two places from the top in terms of passenger satisfaction in 2019, a survey by the American Customer Satisfaction Index (ACSI) showed.

Southwest was ranked third this year out of 10 airlines, behind Alaska Air Group Inc and JetBlue Airways Corp that climbed one place each to claim the first and the second spot.

Southwest plane turns around after cabin pressure issue causes passenger's ears to bleed

Southwest plane turns around after cabin pressure issue causes passenger's ears to bleed A Southwest flight needed to turn around after the plane experienced a pressurization issue so severe it caused one passenger's ears to bleed. The flight, headed to Tampa International Airport in Florida, left the airport at 8:11 p.m. and began experiencing issues shortly after takeoff. "Flight #1694 with scheduled service between Bradley International Airport (BDL) and Tampa Bay (TPA) experienced a pressurization issue shortly after takeoff," Southwest Airlines spokeswoman Ro Hawthorne told USA TODAY. "Our flight crew followed proper procedures and returned to BDL, where it landed safely.

Southwest was ranked third this year out of 10 airlines , behind Alaska Air Group Inc and JetBlue Airways Corp that climbed one place each to claim the first and the second spot . "Recent deadly crashes of the Boeing 737 Max (for Ethiopian Airlines and Air Lion) have left Southwest particularly

Southwest was ranked third this year out of 10 airlines , behind Alaska Air Group Inc and JetBlue Airways Corp that climbed one place each to claim the first and the second spot . "Recent deadly crashes of the Boeing 737 Max (for Ethiopian Airlines and Air Lion)

"Recent deadly crashes of the Boeing 737 Max (for Ethiopian Airlines and Air Lion) have left Southwest particularly vulnerable to safety concerns," ACSI said in a report.

Passenger satisfaction for all airlines on average in 2019 was up 1.4 percent to 74 points, with Alaska scoring 80 points on a scale of 0 to 100, and JetBlue and Southwest got 79 each.

American Airlines Group Inc, the No.1 U.S. airline that has the second-biggest fleet of the grounded MAX jets in the United States, lost 1 point to score 73, but maintained its fifth rank in the chart.

American has grounded its 24 737 MAX jetliners until Aug. 19, leading to about 115 daily cancellations during the peak summer travel season.

Southwest lost more than $200 million in revenue during the first quarter and has taken its 34 MAX aircraft out of the company's flying schedule through Aug. 5.

Delta Air Lines Inc gained 1 point to get a score of 75 and maintained its rank at the fourth spot. United Continental Holdings Inc added 4 points to earn a score of 70, while also keeping its seventh rank as last year.

ACSI measures passenger satisfaction scores based on interviews with thousands of customers across a range of metrics including timeliness of arrival, baggage handling, loyalty program, cleanliness and in-flight entertainment.

(Reporting by Ankit Ajmera in Bengaluru; Editing by Maju Samuel)

Read More

J.D. Power: Airline Service at All-Time High; Alaska, JetBlue, Southwest Are Tops.
Customer satisfaction with air travel has never been better. Or so says J.D. Power in its 2019 North America Airline Satisfaction Study. The study, now in its fifteenth year, shows overall satisfaction has been trending up for the past eight years for US and Canadian airlines. “Airlines continue to deliver on the operational side of air travel,” Michael Taylor, Travel Intelligence Lead at J.D. Power, said in a statement accompanying the study’s results, which were released Wednesday morning. “New technology investments have dramatically improved the reservation and check-in process.

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