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TravelWas your flight delay due to an IT outage? What a new report on airline IT tells us

09:30  13 june  2019
09:30  13 june  2019 Source:   zdnet.com

Ask the Captain: Why do major airlines keep having computer issues that delay passengers?

Ask the Captain: Why do major airlines keep having computer issues that delay passengers? Two computer issues in two weeks that caused flight delays on major airlines have passengers wondering what's going on.

British Airways cancelled all flights from Heathrow and Gatwick on Saturday due to a major IT failure causing Travellers were told to check ba.com and the airline ’s Twitter account for updates about the situation. Wilson added: “ We were told [ it would be ] about three hours for collecting bags, that all

Airlines never guarantee flight schedules; instead, they reserve the right to change flight times. On the other hand, there may be compensation if the delay or cancelation was due to a reason that could be deemed preventable by the airline , such as equipment maintenance or inadequate Tell us why!

Was your flight delay due to an IT outage? What a new report on airline IT tells us© Getty Images/iStockphoto

Traveler woman see the airplane at the airport window

It's well known that in the airline industry -- where around-the-clock availability and access to real-time information is paramount -- IT outages can have a huge impact. In recent years, Delta, Southwest, United and other airlines have acknowledged that IT problems have resulted in canceled or delayed flights and significant financial losses. A new government report gives a sense of how pervasive and problematic IT challenges can be for the industry.

From 2015 through 2017, there were at least 34 IT outages affecting airlines, according to the nonpartisan Government Accountability Office. Of the 12 airlines reviewed by the GAO, 11 of them were affected. The airlines under review were Alaska, American, Delta, United, Frontier, JetBlue, Spirit, Southwest, Virgin America, ExpressJet, SkyWest and Hawaiian.

JetBlue customers are slamming the airline after it was hit with software outage, flights delayed

JetBlue customers are slamming the airline after it was hit with software outage, flights delayed A software outage from Sabre, a travel-industry information-technology provider, caused delays for JetBlue on Tuesday morning.

Causes for flight delays can get extravagant when you listen to the airline . Tell them that ClaimCompass send their regards. Or simply let us do all the work. A Ryanair flight from London to Bratislava got recently delayed due to a group of gentlemen going to a bachelor party getting into a

Due to OTHER / OTHER, departure traffic destined to ATL is subject to a ground delay program. John F Kennedy International (JFK) New York, New York. General Departure Delays : Due to Check with your airline to determine if your flight is affected.Information on wait times at security checkpoints.

The report  focused on airline IT systems that affect passenger experiences, such as systems related to reservations and check-in, as well as those used by airlines for flight planning and dispatch. It didn't examine aircraft avionics (such as systems used by pilots for navigation); systems for in-flight operations (such as passenger Wi-Fi networks); or internal operations (such as company email systems).

Airlines aren't legally required to disclose IT outages, or even when flight disruptions are caused by IT problems -- so it's hard to fully assess the damage done. Even so, the GAO found that about 85 percent of the identified outages resulted in some flight delays or cancellations. At least five outages caused more than 800 delays or cancellations. At least 14 outages resulted in a ground stop -- meaning all flights destined for a particular airport were halted or delayed. Some of these ground stops lasted for several hours, the GAO says.

LAX loses power, leaving many travelers grounded

LAX loses power, leaving many travelers grounded Los Angeles International Airport lost power Wednesday evening, the result of a glitch at a Los Angeles Department of Water and Power station, an airport spokeswoman said. Olga Gallardo, an LAX spokeswoman, said the outage occurred about 6:10 p.m. and that generators immediately kicked in. It takes about 1½ hours for the Transportation Security Administration and other airport staff to reboot everything, she said. “Everything is back on and running,” Gallardo said Wednesday evening. “When there is a power outage, the generators automatically kick in.” But that statement contradicted what travelers were sharing on social media.

BRITISH AIRWAYS has cancelled all flights from Heathrow and Gatwick until 6pm due to computer The airline confirmed they were experiencing a "global systems outage " which had left them " We are extremely sorry for the inconvenience this is causing our customers and we are working to resolve the

Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from “In the instance of a computer outage , the airline should offer a full refund or re-book flights at no Many airlines say a new rule is unnecessary. Jean Medina, a spokeswoman for A4A, a trade

Was your flight delay due to an IT outage? What a new report on airline IT tells us© Provided by CBS Interactive Inc. airlineoutages.png

There were at least seven outages with no associated flight disruptions, though they inconvenienced customers in other ways. For example, customers experienced problems buying tickets online or checking into flights on an airline's website.

"Representatives from one airline stated that operational effects from airline IT outages are comparable to severe weather events, although outages occur much less frequently," the report says.

While they occur less frequently, IT outages are unexpected.

"By contrast, disruptions from weather may be forecast ahead of time," the report says, "allowing airlines to prepare for predicted disruptions, including accommodating customers, adjusting flight crews and schedules, and pre-positioning aircraft, according to the same representative."

The identified airline IT outages were caused by a range of IT and infrastructure issues, the GAO says, including hardware failures, software outages or slowdowns, power or telecommunications failures and network connectivity issues. In several instances, an IT issue in one airline system had cascading effects across other systems. For example, a large volume of online traffic shut down an airline's website and subsequently disrupted the airline's reservations and check-in systems. The factors leading to these problems will sound familiar to any IT expert: years of under-investment in IT systems, aging legacy systems and increasingly complex environments.

LAX chaos continues with terminal evacuation, more flight cancellations

LAX chaos continues with terminal evacuation, more flight cancellations LOS ANGELES - Terminal 1 at Los Angeles International Airport was evacuated Thursday morning and passengers were being re-screened by security hours after the airport lost power and was forced to cancel numerous flights. Airport officials tweeted shortly after 6 a.m. that guests in the terminal were being re-screened by the Transportation Security Administration "out of an abundance of caution" following the power outage.

Criteria for a delayed flight . Your flight must fall under European Regulation, which is the case if Very fast and professional, got my claim just over a month but then again the airline did tell us we Very good service to use for claiming money from the airline companies due to a long delays or

In the United States , airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U . S . law only Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay , ask airline staff if they will

The report lays out different ways airports are taking on this IT challenge. For example, five airlines have sought to reduce vulnerability by expanding IT operations beyond a single data center or moving them to the cloud. Two airlines described efforts to ensure connectivity by using multiple telecommunications network providers. Additionally, airlines employ a variety of contingency planning and recovery strategies, including routine system testing and outage drills.

The GAO also reviewed airlines' contracts of carriage, to determine what the airlines contractually owed passengers in the event of an IT outage. None of the contracts addressed IT outages directly, but flight disruptions caused by outages could be covered under the broader contract terms addressing cancellations and delays. Still, consumer advocates expressed concern to the GAO that airlines could treat IT outages as an "Act of God" or "force majeure" event, which are treated as outside of the airlines' control and thus excluded from contracts of carriage.

Airline thanks fliers for patience in turtle delay: 'They aren't the fastest-moving creatures'

Airline thanks fliers for patience in turtle delay: 'They aren't the fastest-moving creatures' Jetstar Airways had the cutest reason for a flight delay: A small turtle was crossing the tarmac. Suffice it to say, he took things slow and steady. A flight Thursday from Australia's Gold Coast to Adelaide was delayed for four minutes after First Officer James Fuller noticed a turtle on the tarmac, where his plane had just begun taxiing for departure. "They aren’t the fastest-moving creatures," he told USA TODAY in a statement. "I’ve seen rabbits on the runway before, but in my four years flying with Jetstar, I’ve never seen a turtle on the tarmac.

300 flights due to power outage . Systems are coming back online, but delays and cancellations continue. It ’s also telling passengers that it ’s having trouble providing accurate flight information at delta.com, the Fly If your flight is canceled or significantly delayed , you are entitled to a refund.

Know your rights as an airline passenger on American, Delta, United , Southwest, and JetBlue in the event of flight cancellations or delays . Before you delve into the contracts of carriage for airlines , it would help if you knew what a contract of carriage is . Simply, it is a contract between a carrier and a

While nearly all the airlines under review were impacted by IT outages, there have been very few customer complaints that specifically mention this problem. From 2015 through 2017, the Department of Transportation received just 126 complaints that explicitly mentioned a domestic airline IT outage. By comparison, in total, the agency received between 17,000 and 21,000 complaints per calendar year during that timeframe.

The DOT requires large airlines to report information about on-time performance to the Bureau of Transportation Statistics (BTS), including the causes of flight delays and cancellations. However, the BTS gives airlines five broad categories of causes to choose from --  airline-caused problems, extreme weather, National Airspace System-caused, security and late arriving aircraft. "Airline-caused problems" can mean any number of things, and IT-related problems sometimes end up in other categories, the GAO found.

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