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TravelThese Are Your Rights During During a Lengthy Tarmac Delay

00:40  27 august  2019
00:40  27 august  2019 Source:   cntraveler.com

Airline thanks fliers for patience in turtle delay: 'They aren't the fastest-moving creatures'

Airline thanks fliers for patience in turtle delay: 'They aren't the fastest-moving creatures' Jetstar Airways had the cutest reason for a flight delay: A small turtle was crossing the tarmac. Suffice it to say, he took things slow and steady. A flight Thursday from Australia's Gold Coast to Adelaide was delayed for four minutes after First Officer James Fuller noticed a turtle on the tarmac, where his plane had just begun taxiing for departure. "They aren’t the fastest-moving creatures," he told USA TODAY in a statement. "I’ve seen rabbits on the runway before, but in my four years flying with Jetstar, I’ve never seen a turtle on the tarmac.

A tarmac delay can ruin your travel plans. Learn more about what your airline passenger rights are If the answer to these questions is no, talk to the flight attendants and (kindly) remind them of your If the airline allows me to deplane during a tarmac delay and the aircraft eventually takes off, is the

Before delays occur, Delta has a comprehensive plan designed to forecast and adjust to operational challenges and minimize lengthy delays Delta's contingency plan assures that Delta has sufficient resources and will meet the requirements of the DOT for extended tarmac delays , including diversions.

These Are Your Rights During During a Lengthy Tarmac Delay© Getty

Being stuck on a plane for nearly eight hours before the flight has even left the ground is among our top traveling nightmares. And fliers on last week's Delta flight 2385 out of New York's John F. Kennedy International Airport to Miami lived through it.

Many of the passengers on that flight posted on social media that the experience was understandably a miserable one. "Kids and young families on the plane, terribly frustrated," Juan Andres Ahmad tweeted. "NO food. Cabin crew offers nothing but excuses. Horrifying experience." While the plane was stuck on the tarmac, tensions grew and several passengers reportedly got into an altercation. The crew was forced to call the Port Authority Police. One video posted on Twitter shows the aftermath of the confrontation, with angry passengers yelling at the officers and crew.

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These Are Your Rights During During a Lengthy Tarmac Delay . United Airlines Has a Brand New Italian Destination: Palermo, Sicily. The Pros and Cons of Booking Cruise and Flight Packages.

(However, don't spend time filing a report if it will seriously delay your travel.) A good rule of thumb? Carry a copy of your passport information page while traveling overseas. These Are Your Rights During During a Lengthy Tarmac Delay .

Though there are tarmac delay rules to prevent airlines from holding passengers on grounded planes that long, the reality is that situations like this still occur, as we saw last week. So was this Delta's fault and do passengers have any recourse? Here's what you need to know if a similar experience happens to you.

How long can my flight be held on the tarmac?

According to the U.S. Department of Transportation (DOT), there are tarmac delay rules that U.S. airlines must follow: carriers are not allowed to hold a domestic flight on the tarmac for more than three hours and an international flight for more than four hours, barring a couple of exceptions (like if the pilot deems it's for a safety reason). "After a tarmac delay of two hours, passengers must be provided with food, water, operational lavatories, and medical care (if medical care is needed)," says a spokesperson for air passenger rights group AirHelp. "After a tarmac delay of three hours in the U.S. or four hours outside of the U.S., passengers must be given the option to deplane."

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Note: The tarmac delay contingency plan of the operating carrier governs when it is operating a flight on which the United (UA) code is displayed. For all flights covered by this Plan, United will ensure that passengers on the delayed flight receive notification regarding the status of the delay every 30

Tarmac delay contingency plan – U.S. airports. During these phases of travel, these limits apply: For domestic flights, American Airlines, Envoy, PSA and Piedmont will not permit an aircraft to remain on the tarmac at a U.S. airport for more than three hours without providing passengers an opportunity

Delta says it abided by all of these regulations. "Customers were offered both water and snack service while on the tarmac and were also offered the chance to take a bus back to the terminal given the plane was parked on a remote pad for quite some time," the carrier told CBS News in a statement, noting that the plane was delayed due to weather.

Can I get off the plane during a tarmac delay?

Offering to bus passengers back to the terminal after three hours is likely enough to meet air regulators' requirements, but it is not always the best option for travelers. "In this case, it appears that the airline technically complied with law," the AirHelp spokesperson says. "However, U.S. law provides air passengers little protections against airlines, which makes instances like this challenging."

Making matters more complicated? If a passenger does choose to leave the plane, the airline is not obligated to let the passenger back on board. This means a passenger who chooses to deplane can miss their flight and be separated from any checked luggage. "In a situation where a passenger disembarks and the plane departs, it is the passengers’ responsibility to find another flight," the AirHelp spokesperson says. You would also be responsible for contacting the airline and arranging the return of any luggage that departed, too. So getting off the plane is not always the easiest option.

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These Are Your Rights During During a Lengthy Tarmac Delay . United Airlines Has a Brand New Italian Destination: Palermo, Sicily. The Pros and Cons of Booking Cruise and Flight Packages. Get the magazine.

The tarmac - delay rules alone represent years of lobbying from both the airlines and consumer protection associations, a period also marked by headline-grabbing tarmac delays and the slow erosion of But taking a long view, this is a necessary first step toward a better flying experience.

My plane was held longer than three hours. What can I do?

Passengers always have the option to file a complaint against an airline if they feel they've been mistreated—and may be compensated if the airline agrees. Contact the airline via mail or email to register your complaint—or use an advocate company like AirHelp to file a complaint on your behalf, but be aware they'll take a cut of any payout. The airline then has 60 days to respond, and if they don’t or if you are not happy with the response, you can register a complaint with the DOT. "Whether or not the airline technically met the requirements, passengers should take action by filing a complaint," the AirHelp spokesperson says. "If enough people complain, they could positively impact future changes to the law."

How often do these delays happen?

Though these situations can be dramatic, they fortunately don't occur too often. "These extra-long tarmac delays are now exceptionally rare," says Mike Boyd, an aviation consultant. "This one Delta incident was one departure out of the 171,000 flights they operate annually at JFK. While typically, these are due to operational screw-ups—human error, where decisions fall through the cracks—it isn’t accurate to imply that these are intrinsic parts of air travel."

'Disaster': Travelers Decry '22-Hour' Delta Nightmare at JFK

'Disaster': Travelers Decry '22-Hour' Delta Nightmare at JFK A Delta flight that was supposed to leave John F. Kennedy Airport Wednesday afternoon en route to Los Angeles was still stuck on the Queens tarmac the next morning, prompting a flood of angry tweets from frustrated passengers who said they were stranded at the airport a stunning 22 hours. The plane, Delta flight DL0975, had been supposed to take off at 3:30 p.m. Wednesday. The airline's website shows it departing JFK at 9:20 a.m. Thursday. According to social media reports, passengers were stuck on the tarmac through much of the delay, initially sparked by severe storms that hit Wednesday. As passenger Eloise Moran told News 4, "It's literally been h*ll.

During a tarmac delay , airlines must provide you with a snack, such as a granola bar, and drinking water no later than two hours after the aircraft leaves the Airlines do not have to serve passengers full meals during a tarmac delay , even if the tarmac delay lasts for a lengthy period of time.

Don’t eat or drink in public during the day during Ramadan. It’s not against the law to eat in public, but it is considered polite, while so many people are fasting, to eat lunch privately or at a hotel where restaurants will remain open for These Are Your Rights During During a Lengthy Tarmac Delay .

American Airlines and Southwest Airlines have also faced these miserable operational issues in the past. Those two, along with Delta, are among the U.S. carriers that have in the past been fined by the DOT for "lengthy" tarmac delays. Delta was fined $750,000 in March for 11 flights delayed for hours on the tarmac between January 2017 and February 2018, although most of those delays were connected to a power outage in Atlanta, Delta's main hub, that crippled the airline's gate and flight dispatch systems.

American was fined $1 million in March for 13 long tarmac delays between December 2015 and January 2017. Southwest was fined $1.6 million in 2015 for hours-long tarmac delays of 16 aircraft at Chicago's Midway Airport.

Read More

Delta Flight Grounded on Tarmac for Hours Due to Weather, Fuel Staffing Issue .
The New York City-bound flight was grounded in Memphis for nearly two hours."It's just been crazy, sitting here for two hours waiting to get fuel when there were obviously trucks that could have brought us fuel," passenger Kelsey Beagle told the news station.

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