Travel: ‘At a certain point, you just lose it:’ Passengers revolt and riot aboard Norwegian Spirit cruise ship - PressFrom - US
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Travel ‘At a certain point, you just lose it:’ Passengers revolt and riot aboard Norwegian Spirit cruise ship

14:43  10 october  2019
14:43  10 october  2019 Source:   washingtonpost.com

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We were on an NCL cruise ship , Norwegian Spirit for a 4 countries 9 ports destination. We embarked from Southampton and The revolt lasted for hours, Jones and McNutt said. “No one was violent, and I think people were as respectful as they could be with as upset as they were,” Jones said.

At a certain point , you just lose it ." McNutt said workers onboard told passengers to call the company's headquarters in Miami. Passengers on the luxury cruise ship Norwegian Spirit staged a protest. We understand that it is disheartening when we are unable to call on ports that our guests

The disappointment started mounting the first day of a two-week Norwegian Cruise Line voyage in Europe.

So by the time the Norwegian Spirit had diverted to several alternative ports — spending extra unplanned days at sea — passengers were on edge. They had already missed out on Iceland, the trip’s main attraction. By Monday, a week and a half in, travelers were gathered with their bags and cameras, looking forward to being on land again in Scotland.

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At a certain point , you just lose it ." McNutt said workers onboard told passengers to call the company's headquarters in Miami. Passengers on the luxury cruise ship Norwegian Spirit staged a protest. We understand that it is disheartening when we are unable to call on ports that our guests

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As the 2,018-passenger vessel neared shore, according to two passengers, a voice came over the public-address system announcing that weather would prevent it from making yet another stop.

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"That’s when the riots broke out on the ship,” says Cody McNutt, 31, of Denver, who was onboard with his girlfriend and family members.

“There was an instant uproar,” his girlfriend, Katasha Jones, says. “The tension leading up to the announcement was palpable and then it just exploded, and people just went over the edge.”

What followed was a prolonged protest as passengers shouted demands for a refund, held up homemade signs, called crew members liars and asked to go back to London to get off the ship. The revolt lasted for hours, Jones and McNutt said.

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Just log into the airline’s shopping site with your frequent-flier number and look for everyday items. Some airlines also offer the option to buy magazine subscriptions. ‘ At a certain point , you just lose it :’ Passengers revolt and riot aboard Norwegian Spirit cruise ship .

Norwegian cruise ship passengers staged a revolt after their Iceland cruise ship missed multiple stops in late The Cruise Line Offered a 25 Percent Credit for a Future Cruise , but Passengers Are Not Satisfied. NCL’s apology only created more uproar aboard the Norwegian Spirit 2019 Iceland.

“No one was violent, and I think people were as respectful as they could be with as upset as they were,” Jones said. “At a certain point, you can’t blame people for being upset. At a certain point, you just lose it.”

McNutt said workers onboard told passengers to call the company’s headquarters in Miami. He said he tried and was told to speak to the guest-services department on the ship.

“A refund is nice, and that would be great, but I really want the CEO or somebody to apologize for what they’re doing to people,” he says.

In a statement, the Miami-based cruise line said the ship’s itinerary was disrupted due to “severe weather conditions” and the ship was only able to call on eight ports rather than the scheduled nine. Norwegian did not say how many of those ports were substitutions.

“We understand that it is disheartening when we are unable to call on ports that our guests have been looking forward to visiting,” the statement said. “However, we do ask for our guests’ patience, cooperation and understanding that severe weather conditions are an act of God and cannot be controlled, influenced or remediated by the cruise line. Our goal is to showcase the beautiful destinations our ships visit and to provide guests with an onboard experience that is second to none.”

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Norwegian Cruise Line blamed the "revised itinerary" on poor weather. Instead, it headed for Greenock, around 20 miles northwest of Glasgow, only for passengers to be told that it could not stop there either. "There was just an outrage, a roar, from all the people ready to get off the ship ."

Cruise passengers ' riot ' as they're stranded at sea for DAYS with ‘failing’ sewage system. PASSENGERS onboard a “luxury” cruise ship Customers travelling aboard the Norwegian Spirit liner were described as “near rioting ” after staging a protest in the ship ’s Grand Atrium demanding a

The statement apologized for passengers’ inconvenience and disappointment, but did not address the protests.

“We always do our best to provide our guests with a truly enjoyable and memorable vacation, but our very first priority is to ensure their safety and the safety of our crew,” the company said.

A photo of a letter dated Oct. 7 showed that the company was offering passengers a 25 percent discount on future trips “to demonstrate our gratitude for your patience.”

“That set everyone off again,” McNutt says. “None of us want to get on their ships ever again.” He said the toilet in his room stopped flushing, and Jones said she encountered a public toilet that did not work as well. They said they smelled sewage early in the morning.

After boarding the ship Sept. 27, McNutt and Jones left early. The cruise is set to end Friday in Southampton, England, but the pair got off Tuesday during a planned stop in Belfast, Ireland. They took a train to Dublin and started their journey home, with a layover in the one place they had really wanted to see.

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Furious passengers aboard a Norwegian Cruise Line ship staged a near mutiny because their Furious passengers aboard a Norwegian Cruise Line ship staged a The tourists shelled out more than ,000 for the Norwegian Spirit voyage, which headed off from Southampton, England, on Sept.

Passengers on a luxury ship staged a protest after their cruise reportedly turned into 'the holiday from hell'. The 2,000 tourists on the Norwegian Spirit According to The Sun, Amsterdam was cut from the itinerary supposedly because of high winds, while the ship eventually came into port at a “deserted”

“We’re the only two on the ship that are actually going to get to go to Iceland,” McNutt said Wednesday.

Colleen McDaniel, editor-in-chief of the review and news site Cruise Critic, said in an email that minor itinerary changes aren’t out of the ordinary, especially during hurricane season. And, she said, strict cruise line contracts give operators the right to change their plans whenever necessary.

“When itinerary changes happen, we do tend to see disappointment from guests. But for the most part, cruisers understand that these changes can happen and are usually a result of the lines dealing with situations outside of their control,” she said. “During hurricane season, we’ve seen complete itineraries swapped — sometimes Caribbean cruises are redeployed to New England to avoid storms, for instance.

"It’s never an ideal situation, and we do hear disappointment, but it’s a result of unsafe conditions and cruise lines reacting so as to keep passengers as safe as possible.”


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