Travel: Frontier Airlines flight change email freaks out travelers ahead of Thanksgiving travel rush - - PressFrom - US
  •   
  •   
  •   

Travel Frontier Airlines flight change email freaks out travelers ahead of Thanksgiving travel rush

14:50  22 november  2019
14:50  22 november  2019 Source:   usatoday.com

United Airlines bag fees: New option to pay after you buy a ticket

United Airlines bag fees: New option to pay after you buy a ticket Travelers flying United can now pay for a checked bag any time after their flight is ticketed.

Frontier Airlines passengers across the country received a rude surprise in their inboxes late Thursday ahead of the busy Thanksgiving travel rush . The ominous subject line of the email : "There has been a change to your upcoming flight .'' The email did not say what the change was, or which part of the

TRAVEL . BOOK. Flight Hotel Car Activity. Account Benefits Frontier Miles Family Pooling Use Miles Earn Miles Donate Miles Frontier Partners Frontier Airlines World Mastercard. Please enter your email address / FRONTIER Miles sm # below and we will send you an email containing a

Frontier Airlines passengers across the country received a rude surprise in their inboxes late Thursday ahead of the busy Thanksgiving travel rush.

FILE--In this Sunday, Sept. 22, 2019, file photograph, a Frontier Airlines plane moves down a taxiway at Denver International Airport in Denver. (AP Photo/David Zalubowski, File) © AP FILE--In this Sunday, Sept. 22, 2019, file photograph, a Frontier Airlines plane moves down a taxiway at Denver International Airport in Denver. (AP Photo/David Zalubowski, File)

The ominous subject line of the email: "There has been a change to your upcoming flight.''

The email did not say what the change was, or which part of the trip it affected if it was a round trip flight. But the wording suggested a flight cancellation because it directed travelers to call Frontier's "rebooking hotline'' to speak with an agent about "reaccommodation options.''

SFO runway closing: Airlines are warning San Francisco airport flyers

SFO runway closing: Airlines are warning San Francisco airport flyers The San Francisco International Airport (SFO) is closing one of its major runways for repairs throughout September.

TRAVEL . BOOK. Flight Hotel Car Activity. Account Benefits Frontier Miles Family Pooling Use Miles Earn Miles Donate Miles Frontier Partners Frontier Airlines World Mastercard. Please enter your email address / FRONTIER Miles sm # below and we will send you an email containing a

International Travel . Are you going out of the country? There are a few things you should know. If you are traveling as an Elite level member of FRONTIER Miles, we invite you to look for the priority We recommend being at the gate well ahead of your flight . We will usually begin boarding about 30

The customer service number, which is not toll free at the discount airline, was immediately busy. Other travelers reported getting voicemail.

The airline's customer service account on Twitter, @frontiercare, did not address multiple posts asking about the issue, nor did its main account, @flyfrontier for a couple hours, frustrating travelers.

At 10 p.m. Eastern, the airline acknowledged the problem in a tweet, saying it was a technical issue and that the email was sent in error. 

Airline Flights as Low as $19, but You Have to Move Fast

Airline Flights as Low as $19, but You Have to Move Fast If you're planning a trip this fall, check out these bargain flights. But move fast because the purchase window closes fast.

TRAVEL . BOOK. Flight Hotel Car Activity. Here's where you can check-in for your flight , make a change to your reservation and review flight status. Find out up-to-the-minute info on your flight ! Check to see when your flight will arrive. Please make sure you are using the email address associated with your account.

Search for a Frontier Airlines flight . TRAVEL . BOOK. Flight Hotel Car Activity. Bundle & Save Seating Options Bag Options Fly Greener Family & Pets Special Services Airport Info Travel Policies Change Policies Codeshare Partners International Travel FAQ.

"You may confirm the details of your trip by entering your confirmation number on our website,'' it said.

The airline apologized.

Frontier spokesman Zach Kramer told USA TODAY the airline is investigating what caused the email.

Steven Harms is due to fly from Cincinnati, Ohio, to Denver, Frontier's home base, on Monday for Thanksgiving. He received the email after dinner. 

His first thought: "I was terrified because these (flights) are coming up in a few days.''

"If we had to rebook it would be a really tough situation just because it's the holiday.''

Frontier Airlines Flights on Sale From $15 One-Way

Frontier Airlines Flights on Sale From $15 One-Way Travelers will have to act fast and must travel sometime in the next month in order to save big.

• Unaccompanied minors may travel on any Frontier nonstop flight , including international flights . • Unaccompanied minors cannot be booked on connecting itineraries or on flights that make a stop enroute. • Children traveling unaccompanied pay a full adult fare.

Unaccompanied Minor Travel . Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 yrs of age. When you book with us at FlyFrontier.com or through our Reservations Department, we will send you an email with your flight itinerary.

He said he called the rebooking hotline a couple times, one time getting a message about high call volume before the airline hung up and another time getting a busy signal.

He was concerned if he didn't get answers soon from Frontier, he would have to make a back-up booking, which likely would have been significantly more expensive.

Frontier Airlines and Spirit Airlines Are Most Likely to Bump You, According to a New Study .
If you’re flying on Frontier Airlines or Spirit Airlines, you are twice as likely to get bumped than any other U.S. airline, according to a new study. © Getty Images The study, conducted by the website Upgraded Points, looked at the number of involuntarily denied boardings for 2018 and found that Frontier bumped 6.28 passengers per 100,000 people, or a total of 1,219 people. Just behind them was Spirit Airlines, which bumped 5.57 passengers per 100,000, or 1,529 people in total.

—   Share news in the SOC. Networks

Topical videos:

usr: 0
This is interesting!