•   
  •   
  •   

Travel How airport hotels are upping their game to win over picky travelers

15:26  12 february  2020
15:26  12 february  2020 Source:   cnbc.com

Power outage at Oakland airport causes long security lines and baggage claim delays

  Power outage at Oakland airport causes long security lines and baggage claim delays Staff inside the Oakland International Airport worked to resolve a power outage Tuesday night amidst an already crazy week for travelers. © Anda Chu/Digital First Media/Getty Images A traveler walks through the Oakland International Airport in Oakland, California. The California airport tweeted about the outage around 7:30 p.m. and about 30 minutes later, said power was restored to the majority of the terminal complex but "sporadic outages remain."Frustrated travelers began posting about the outage around 6:30 p.m. One Twitter user posted a picture of a dark room inside the airport.

The reputation of airport hotels was in need of an overhaul. Now several hotels at air hubs are stepping up to the plate with time-saving tricks and Exhausted road warriors look to airport hotels for convenience. But increasingly, those hotels want travelers to visit for reasons that go beyond ease of

THERE COMES A MOMENT during every long trip when you run out of energy to leave the hotel and forage for a meal, and you begrudgingly consider ordering room service. The food will be mediocre and expensive, but at least you can stay in. My most recent room-service capitulation came during a hectic

Exhausted road warriors look to airport hotels for convenience. But increasingly, those hotels want travelers to visit for reasons that go beyond ease of access.

a person holding a bag of luggage: Airport hotels are revamping their image.© Provided by CNBC Airport hotels are revamping their image.

Essential needs remain constant, but a growing number of amenities, such as lavish spas and farm-to-table dining, tell of an evolving trend.

a room filled with furniture and a large window: Airport hotels, like Grant Hyatt at SFO, are luring customers with upgraded amenities and time-saving perks.© Provided by CNBC Airport hotels, like Grant Hyatt at SFO, are luring customers with upgraded amenities and time-saving perks.

Airport hotels remain big business. According to market research firm STR, which studies the industry, U.S. airport hotels ran higher occupancy than the industry average in 2019 (73.8% vs. 66.1%) — but charged about $12 less per room.

Spirit Airlines spooks passengers with erroneous emails about canceled flights, lengthy delays

  Spirit Airlines spooks passengers with erroneous emails about canceled flights, lengthy delays Spirit's tech glitch, which is also affecting online check in, is similar to one by fellow discount airline Frontier Airlines ahead of the Thanksgiving travel rush.

Many hotels are reportedly trying to capture a younger market by investing in new bathrobe designs. The Kimpton chain of boutique hotels has selfie-friendly However, there is one area of the industry that won ’t be getting on board any time soon. Shakila Ahmed, director of communications for

The airport has won some major customer service awards and in the past year other airports keen to raise their level of customer service, including Denver, Minneapolis-St. Paul and Seattle-Tacoma International and a few international airports have sent teams out to see DFW’s Experience Hub in

"What travelers want from an airport hotel isn't rocket science," says Henry Harteveldt, president of travel market research firm Atmosphere Research. He points to core amenities like easily-accessible electrical outlets, multilingual staff at international hub hotels and dining option at all hours.

Time-saving tricks

Hate waiting for the airport shuttle? Hyatt Regency San Francisco Airport installed location-tracking devices on its buses so guests know exactly when the next shuttle is arriving.

Hotels attached to airport terminals can do even better. The Westin Detroit Metropolitan Airport gives guests direct access from the lobby to a private security line in the airport.

And, the Hyatt House Shenzhen Airport makes getting stuck at the airport more tolerable with in-room kitchens and direct connection to an adjacent shopping mall.

This Rum Tour Will Take You Island Hopping On A Private Jet So Start Saving Up Now

  This Rum Tour Will Take You Island Hopping On A Private Jet So Start Saving Up Now Sooo who's down to come with?The Origin of Spirits experiences are a partnership between Fairmont Hotels & Resorts and AirSprint, a private aviation company. Essentially, these travel packages allow you to travel to the very roots of your favorite liquor with the convenience of a private jet.

The lines at bustling city airports are often unpredictable at any time of year, and I don’t wish to add to an already stressful situation by cutting it close. But when I’m visiting family in Omaha and need to catch my flight back to New York, I literally show up 20 minutes before the plane is scheduled to leave.

For years, hotels and online travel agencies (OTAs) have maintained a frenemy relationship. Instead, hotels will need to offer guests a reason to book directly and that will require that they tap their ability to segment guests and deliver better experiences to guests that direct book.

a large white tub sitting next to a window: The bathroom of a room at Grand Hyatt at SFO.© Provided by CNBC The bathroom of a room at Grand Hyatt at SFO.

These kinds of conveniences are easier to put in place when a hotel is owned by the airport itself. San Francisco's airport authority owns the new Grand Hyatt at SFO, the only hotel directly connected to San Francisco International Airport.

"When an airport elects to own an airport hotel, it has more control," says Mark Vondrasek, chief commercial officer at Hyatt. Hyatt's first hotel was at an airport, Hyatt House LAX, dubbed the "world's first fly-in hotel" in 1957.

Hyatt operates 23 hotels around the world that are either physically connected to terminals or located on airport-owned land, including the Grand Hyatt DFW, which sits atop Dallas/Fort Worth's terminal D — an elevator ride from the security checkpoint.

Experiences matter

Increasingly, travelers value experiences and culture, even on short visits.

Travelers Who Book Basic Economy Tickets Are Actually Happier With Their Flights, Study Finds

  Travelers Who Book Basic Economy Tickets Are Actually Happier With Their Flights, Study Finds They do care about seat comfort, however — even more than in-flight Wi-Fi.Turns out, at Travel + Leisure we’re not alone in valuing comfortable seats above all else. In fact, a new report by travel organizing app TripIt showed fliers rated a good seat as six times more important than quality Wi-Fi.

In how many ways can they take up quaters with each traveler in a different hotel ? Please, additionally, explain the difference in your approach for solving each of these questions. 1. Each of the four travellers can choose any of the five hotels , because there are no restrictions. hence the total

How Early Should You Get to the Airport ? There have always been two distinct types of fliers: those who arrive hours before their flight and those who cut arrival times as close to takeoff as possible.

New York City's John F. Kennedy International Airport now has the aviation-themed TWA Hotel. The 1960s throwback design delivers a dose of nostalgia, while the rooftop pool gives Instagram-worthy views of the runway.

a airplane that is on a runway at an airport: The pool at JFK's TWA Hotel.© Provided by CNBC The pool at JFK's TWA Hotel.

Public areas of the Grand Hyatt at SFO showcase regional talent including dramatic three-dimensional design pieces, iconic Bay Area photographs and artwork by area artists. Rooms come with plane-spotting leaflets and binoculars for those facing the airport.

Farm-to-table food

Dining and the environment go hand in hand at airport-based Andaz Delhi, located outside the airport at New Delhi, which has a 24-hour, farm-to-table food hall. Images of farms where ingredients are sourced are next to most menu items.

a group of people sitting at a table with food: Andaz Delhi food hall.© Provided by CNBC Andaz Delhi food hall.

Guests can personalize their meals by snipping their own produce directly from refrigerated gardens lining the walls. Like a modern-day farmer's market, travelers can purchase produce and ingredients or even arrange to visit a featured farm.

Airlines Offering Super Deals for Super Bowl LIV in Miami

  Airlines Offering Super Deals for Super Bowl LIV in Miami Carries are adding flights and cutting fares.But the major U.S. airlines are trying to make transportation a bit easier.

Tech-savvy service

Service is just as important at airport hotels as it is downtown. Today's travelers want both convenience and personalization; bots that deliver neither are a no-no.

Being able to text for extra towels, restaurant recommendations or a particular view — with a human responding to such requests — is key to guest satisfaction. The World of Hyatt app allows travelers to make specific requests before and during their stay without speaking to anyone on the phone.

Maintaining work-life routines

"Business travelers tell us that being able to maintain routines — whether for self-care, fitness or mental well-being — is important while on the road," said Vondrasek.

a living room filled with furniture and vase of flowers on a table: Diffusers can subtly elevate moods in hotels.© Provided by CNBC Diffusers can subtly elevate moods in hotels.

Westin properties employ its signature white tea scent through diffusers in public areas, and Andaz has partnered with The Society of Scent to create a hotel fragrance based upon the local environment for each of its properties.

At Andaz Delhi, notes of Indian spices and aromatherapy elements waft through the air to elevate tired travelers after a long flight.

Related video: These are the best ways to travel the world for super cheap

Online hotel booking sites may be duping travelers: consumer rights group .
A new study out of the UK shows that travelers could score better bargains if they go directly through the hotel rather than book with an online travel agent like Booking.com or Expedia.com. contacted 10 hotels in the UK and asked if the hotels could offer a better deal than the ones posted by online travel agents (OTA) like Booking.com or Expedia. In eight of the 10 cases, hotels offered discounts on rooms, food, spa treatments, or freebies like breakfast and parking. A hotel in Cornwall offered a discount of £20 (about US$25), slashing the rate from £170 to £150 (from about US$217 to US$192).

—   Share news in the SOC. Networks

Topical videos:

usr: 10
This is interesting!