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Travel Consumer advocates: Free travel cancellation in the event of health risk

10:43  14 august  2020
10:43  14 august  2020 Source:   finanzen.net

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Consumers are being advised that travel plans disrupted by the spread of the COVID-19 virus may not result in compensation. In that circumstances where unavoidable and extraordinary circumstances pose a risk to human health and prevent In the event of flights being cancelled , it will likely apply

Travel insurance protects you from a variety of financial risks and losses that can happen before and while you are traveling . This means that if the insurance plan doesn’t list an event , the cancellation won’t be covered. All companies offer different coverage that may or may not include the following

Vacationers with previous illnesses and from the risk group should be able to cancel their trips free of charge in the opinion of consumer advocates in the corona pandemic.

DANIEL ROLAND/AFP/Getty Images © Provided by Finanz.net DANIEL ROLAND / AFP / Getty Images

"Anyone who has legitimate concerns that Mallorca could become a risk area due to their risk perception or a previous health condition must not feel obliged to go there through requests for payment" , said the head of the Federation of German Consumer Organizations (vzbv), Klaus Müller, of the German press agency. Currently, such cases have often ended in court.

Planning a vacation trip for autumn, for example, is currently difficult in view of the unpredictable corona pandemic. "That means an extremely high amount of information for the consumer," said Müller. Nobody knows whether a holiday destination is a risk area in autumn or winter or not - and what conditions would prevail when returning to Germany. "Planning security looks different. Consumers have to know and estimate that," said Müller.

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Having cancellation in your travel insurance means that you can claim money back up to a certain amount depending on the reason for the cancellation . Get proof of the reason for cancellation . If you need to cancel your trip due to a covered event , make sure you can provide evidence that the

According to the current legal situation, the fear of infection is not a sufficient reason for a free cancellation. The chances are greatest with a package tour: Here it depends on whether the contractually guaranteed program can be carried out or not. If activities are suddenly significantly restricted by the increasing number of infections, this can be a reason for cancellation. A travel warning from the Federal Foreign Office is a strong indicator.

Müller also criticized that consumers are still not adequately protected against the bankruptcy of their tour operator. After the bankruptcy of Thomas Cook, the federal government still has a homework open.

According to consumer advocates, financial, professional and health insecurity is also a reason why many consumers did not respond to voucher offers when they canceled trips. In the crisis, people kept their money together. "What they are entitled to, they want back with pleasure. And these are not vouchers, they are cash," said Müller.

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Many respectable travel writers, including some here at SmarterTravel, tend to label trip- cancellation /trip-interruption travel insurance (TCI) as either “essential” or a “total rip off.”. For the most part, they come down hard on one side or another: gray areas not welcome.

Although trip cancellation benefits are one of the most commonly found travel insurance benefits, it is possibly the most misunderstood. While trip cancellation insurance can provide assistance in the worst case scenario, it also comes with a very strict set of rules and regulations. Before canceling your trip

The voucher has been "poisoned" since the spring debate. "The whole discussion about compulsory vouchers got stuck with the people: I'm stupid if I do that," said Müller. Voluntary vouchers often have advantages - if they are linked to bonus services or discounts, for example. For people who could and want to afford it, they are "a good alternative".

In the case of small travel agencies and tour operators, many consumers would still understand if they were in arrears with refunds, said Müller. But that does not apply to a global corporation like the Lufthansa with its around nine billion euros in government aid.

According to its own statements, the Lufthansa Group has paid out more than two billion euros this year. Flights from March and April have already been largely processed. Less than a billion euros in reimbursements are still outstanding. The consumer advice centers had demanded that all flight tickets affected by cancellations must be fully reimbursed by the end of August. Lufthansa even switched off an automated compensation procedure that has been tried and tested for years, criticized Müller. "To this day we have not received a plausible explanation." / Tam / DP / stkBERLIN (dpa-AFX)

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