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Travel National car rental not being flexible about expiring certificates

00:45  28 november  2020
00:45  28 november  2020 Source:   thepointsguy.com

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What are the rental requirements to rent a car from National ? Learn about age requirements, payments methods and more. Present a major credit card in their name at the time of rental , with available credit. In addition to the anticipated cost of the rental , an additional amount may be required.

I prefer the National Car Rental certificates because: They can be applied online (with the other agencies you have to call to use more than one). They can be combined with Contract IDs which can offer additional National Car Rental discounts. You can apply up to 3 of these certificates to a single

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During the coronavirus pandemic, most airlines and hotels have stepped up by extending elite status, mileage expiration dates and travel vouchers. With travel at a standstill for much of the year, most people couldn’t redeem their travel rewards like they normally did. These companies understood that and decided to accommodate travelers. Unfortunately, it doesn’t look like all travel companies are taking this approach.

National Rental Car has left some customers wondering what will happen to their rewards beyond Dec. 31, 2020. While National extended expiring Free Days through Dec. 31, 2021, the company has yet to announce an extension for awards earned during the One Two Free promotion. At the moment, these awards are set to expire on Dec. 31, 2020.

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National is committed to providing a safe work environment during this challenging time and Current Executive and Executive Elite members with tier set to expire on February 28, 2021 will receive a Rentals or rental days beyond these qualifications will roll over to next year and count toward elite

Please be assured we do everything possible to make these receipts available online; however, there are times when your receipt may not show up on your profile due to the If you are not an Emerald Club member, we do apologize that we do not have the ability to print your receipt online at this time.

Related: National loyalty guide

graphical user interface, application: (Screenshot courtesy Michael and Eizabeth Kiefer) © The Points Guy (Screenshot courtesy Michael and Eizabeth Kiefer)

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Reader Michael reached out to us recently with a dilemma he and his wife Elizabeth are facing involving these free rental certificates. Michael is an Emerald Plus Executive member who frequently travels for business and has earned two free rental day certificates through National’s One Two Free promotion that expire on Dec. 31. When his wife reached out to National Car Rental about a possible extension, she received a confounding answer:

“This representative let her know that, ‘It is not, at this time, National’s intention to extend the expiration dates of these OneTwoFree certificates, regardless of what’s happening in the world due to Covid-19.’

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Renting a car with Cash: Cash is not accepted as a deposit at the beginning of a rental at any location. For security reasons, many locations do not Is considered a gift certificate bearing the Visa, MasterCard or American Express logo. National only accepts gift cards for final payment upon return

With National Car Rental at Washington Dulles International Airport (IAD) you benefit from great rates, first class service and the Emerald Club Loyalty program. The National Car Rental shuttle is located by exiting the baggage claim area through Ground Transportation and proceeding to Shuttle Bus pick

He recommended I call back in AFTER December 15th so see if the company has ‘changed their mind” and will extend the expiration dates of these OneTwoFree certificates.’

That means that, if I call them on December 16th and they tell me they have not changed their mind about the 12.31.20 expiration, I’d have to scramble to go somewhere (which I AM NOT going to do due to Covid-19) with only 2 weeks left before expiration (and over the Christmas holiday) or lose these certificates.”

It’s understandably frustrating for readers like Michael and Elizabeth to earn these free rental days and have them expire due to their inability to travel during the pandemic. Equally frustrating is that National did extend the expiration date for free rental certificates earned through regular bookings, but not ones that were earned as part of a promotion.

Related: National extends expiration of some benefits

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With National Car Rental at Portland International Airport (PDX) you benefit from great rates, first class service and the Emerald Club Loyalty program. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Members of the United States Armed Forces who are on

National Car Rental offers last-minute specials for daily and weekly rentals at participating locations. For more information, including an estimate of your total rental cost, visit our Internet website at www. nationalcar .com or www. nationalcar .ca.

TPG reached out to National for comment but has not yet received a response. We will update this story when we do. In the meantime, if you have an expiring free rental day from National, it doesn’t hurt to reach out to customer service and ask about an extension. You may get the same response as Michael and Elizabeth did, but National may offer an extension if enough customers reach out.

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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Credit cards that offer elite status for car rentals .
Editor’s note: This is a recurring post, regularly updated with new information. Long lines at the rental car counter can be agonizingly slow, especially at busy tourist destinations or at night when fewer staff are available. Regular customers have to wait their turn; those with elite status can go to the front of the line, …Long lines at the rental car counter can be agonizingly slow, especially at busy tourist destinations or at night when fewer staff are available. Regular customers have to wait their turn; those with elite status can go to the front of the line, or skip the counter altogether and go straight to their vehicles.

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