Travel An upgrade worth the investment: 7 thoughts from my first Southwest Airlines flight in nearly 18 months
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Southwest Airlines is one of the largest domestic carriers in the U.S.
The airline, known for its lightning-fast turnaround times between arrival and departure, operates an all-Boeing 737 fleet with more than 4,000 daily peak departures before the pandemic.
Though Southwest blankets most of the country with its blue, red and yellow jets — in fact, the carrier has launched or announcedsince the pandemic began — its route map has a noticeable gap in coverage in New York City. Southwest flies to just 12 cities from LaGuardia (LGA), and it doesn’t serve New York-JFK and , per Cirium schedules.
Here’s how to use airline miles for a first class upgrade
The most coveted perk in the frequent flyer world is an upgrade to a comfier seat with better legroom, more recline and better food and beverage options. While it’s easy to envy the elite members who get “complimentary” upgrades, anyone who’s ever taken an economics class will tell you that there’s no such thing as …Elite members pay for their “complimentary” upgrades through extended periods of loyalty (and revenue generation) to a single airline and alliance. But even if you don’t have elite status, many airlines will give you the option to upgrade eligible tickets using your miles.
So, being based in lower Manhattan, I don’t frequently fly with Southwest. My last flight with the Dallas-based carrier was in January 2020, from Oakland to Seattle.
Fast forward nearly 18 months (and a pandemic) later, and I had another opportunity to fly with Southwest. I needed to get between Denver and Las Vegas, so instead of flying United,or (which I’ve all recently reviewed), I decided to change it up and choose Southwest.
Read on for how it went.
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An elevated departure experience
All three of America’s traditional U.S. network carriers operate a, both at hubs and popular outstations.
Southwest Rapid Rewards Performance Business credit card review
With the Southwest Rapid Rewards® Performance Business Credit Card, you can earn a welcome bonus offer of 80,000 Southwest points once you spend $5,000 on purchases within the first three months of receiving the card. The airline is a favorite with flyers thanks to its great customer service, no change fees and free checked-bag policies. This […]Although this is a business card, you don’t need to own a large corporation to qualify. Mowing lawns, reselling items on eBay, tutoring or any number of things you do outside your full-time job can qualify you as a business owner to become eligible for this card. The Southwest Performance Business even makes our list of the best airline credit cards.
Southwest, with its low fares and all-coach cabins, doesn’t have any lounges, so you’ll need to wait in the terminal.
However, since I was flying from Denver, I had the opportunity to visit the recently openedlocated just steps away from Southwest’s gates in the C concourse. Having access to the lounge was a great way to spend an hour catching up on work and grabbing a last-minute bite to eat.
Unlike airline-branded lounges, Amex outposts, as well as lounges that, can be accessed regardless of which airline you’re flying, meaning that tickets on Southwest (and its competitors) qualify for access.
Sitting in the gate area would’ve been fine too, though it got quite crowded as the flight departure drew closer.
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Editor’s note: This is a recurring post, regularly updated with new information and offers. When an airline changes or cancels a flight because of weather, crew scheduling, maintenance or another reason, you as the passenger are rarely offered compensation. However, when you need to change or cancel your own reservations, you can be hit with huge …When an airline changes or cancels a flight because of weather, crew scheduling, maintenance or another reason, you as the passenger are rarely offered compensation. However, when you need to change or cancel your own reservations, you can be hit with huge fees.
Business Select was worth the investment
I booked roughly a week before departure and decided to splurge for Southwest’s most expensive fare class, Business Select. The carrier offers three fares for its flights, which were priced at $195 for Wanna Get Away, $233 for Anytime and $273 for Business Select for my short two-hour hop.
I thought the $75 upgrade to Business Select was reasonable and worthwhile.
For one, Anytime and Business Select tickets are fully refundable to the original form of payment. Wanna Get Away fares, on the other hand, can be, but the value must be reused by the originally ticketed passenger within 12 months of the booking date.
When I booked my trip, my meeting in Las Vegas wasn’t 100% confirmed — there was still a chance I might need to cancel. Had I needed to cancel a Wanna Get Away fare, I would’ve been stuck with Travel Funds that I might not have used within a year.
also includes free same-day confirmed changes, which could’ve come in handy if I arrived at the airport well ahead of departure, as well as a host of other perks.
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But best of all, by purchasing Business Select, I significantly improved my chances of scoring an exit-row, extra-legroom seat.
. Rather, you board in an assigned order based on the order in which you checked in, and once on the plane, you can choose whatever seat you’d like.
Business Select guarantees you a boarding position within A1 to A15. I checked into my flight right at the 24-hour mark and snagged the coveted A1 position.
I was first on the plane after a group of pre-boarders (who are barred from sitting in the exit row), so I grabbed my favorite seat on the carrier’s 737-700, the port side exit-row window that doesn’t have a seat in front of it.
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The seats are actually quite comfortable
My flight was operated by a nine-year-old Boeing 737-700, registered, outfitted with 143 coach seats arranged in a 3-3 configuration.
Each seat has an average pitch of 31 inches, and a width between 15.5 and 17 inches.
Unlike other low-cost carriers, the seats on the Southwest jet were noticeably well-padded and actually quite comfortable for the two-hour ride to Vegas.
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While Puerto Rico had endured several natural disasters in the form of hurricanes and earthquakes in recent years, the island has remained resilient with the help of continuing recovery efforts. Resurgent tourism from U.S. mainland visitors has provided a much-needed boost to the local economy during the pandemic. Since no passport is required to enter …Since no passport is required to enter Puerto Rico for U.S. citizens — the island has been a popular hot spot for eager travelers looking for an outdoorsy tropical getaway. Hotels are holding steady with stable room occupancy rates, and restaurants continue to welcome tourists with delicious cuisine and open arms.
All seats sport roughly the same amount of legroom, except for the bulkhead and exit row.
No screens, no problem
Southwest doesn’t outfit its jet with. Instead, the carrier offers free streaming entertainment, which was more than enough to keep me occupied on the short hop.
This includes 12 channels of live TV and 49 pre-loaded movies for the month of May, with the full list of titles.
Additionally, the carrier offers free inflight messaging through iMessage and WhatsApp.
If you want to upgrade to full internet access, that’ll set you back a modest $8 per device. Speeds were okay, at 10 Mbps download but just 0.55 Mbps upload. Another generous move on Southwest’s part is that the Wi-Fi package can be used across all connecting flights on the same day as your initial purchase.
There’s no power…
Unfortunately, Southwest doesn’t offer in-seat power outlets or USB ports on any of its Boeing 737s.
That means you’ll need to make sure your devices are fully charged before boarding or travel with a portable battery pack to keep your electronics juiced up.
For longer flights, the lack of power outlets could be make-or-break for a business traveler.
Right now, the airline doesn’t offer juice for your devices, nor for human consumption.
Southwest initially suspended all onboard beverages and snacks due to the pandemic. However,, the airline is now serving a limited selection of non-alcoholic beverages and snacks for flights over 250 miles. These include Coke, Diet Coke and 7Up, in addition to water. For all other flights, snack and beverage service is still temporarily suspended.
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On my flight, the friendly flight attendants passed through the cabin taking drink orders. They then returned with pre-poured cups filled with our drink preference. Though Southwest is “still limiting selections to support the wellbeing and comfort of our Customers and Employees,” the airline is noticeably behind its competitors on.
You still won’t find any hot beverages, juices or alcohol on Southwest. (Since the airline isn’t serving alcohol right now, it’s extending any expiring drink coupons through at least the end of 2021.)
The airline used to offer a selection of snacks to choose from, but that’s now been replaced with a non-branded snack mix containing pretzels, cheddar cheese squares and ranch bagel chips.
The crew really sets Southwest apart
All things considered, my Southwest flight wasn’t much different than the average run-of-the-mill domestic hop — except for the crew.
Everyone I interacted with, from the Denver-based check-in agent to the inflight crew, seemed genuinely excited and happy to be there. I was welcomed back to Southwest multiple times during my travel journey, and I even witnessed flight attendants cracking jokes with customers throughout the flight, something I rarely see on the other network carriers, like American or United.
There were seven wheelchair-bound passengers on my flight who needed to pre-board. Both pilots had grabbed a bite to eat in the terminal before boarding, and perhaps most impressively, instead of just walking back down the jetway to the cockpit, they both escorted the passengers onto the plane.
Every airline has a mix of friendly and less friendly employees, but in my experience, it’s the crew more than anything that really sets Southwest apart.
All photos by Zach Griff/The Points Guy
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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
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