Travel Surge in bookings leads to Hawaiian Airlines site crash, swamped phone lines: Here’s how to avoid long hold times
How much are Alaska Airlines miles really worth? Our guide to calculating Alaska Airlines miles value
How much are your points really worth? It’s an important question to answer to help you gauge which airline credit cards can get you the most bang for your buck. We’ll continue our miles & points value series with a post about Alaska Airlines miles value, my favorite airline miles. It goes without saying that all of […]It goes without saying that all of us want to get the most bang for our bucks (or miles). That’s why it’s important to strategize how to redeem Alaska Airlines miles — and what they might be worth — before setting out to earn them.
Hawaii rolled out its first iteration ofthis past week: Through the program, Hawaii residents who received their vaccine within the state can start interisland travel by uploading their proof of vaccination. This vaccine passport will allow eligible travelers to skip quarantine and testing requirements altogether.
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40 years of miles: The history of frequent flyer programs
Editor’s note: This post has been updated with the latest information. May is packed with holidays, from Mother’s Day to Memorial Day and even “Star Wars” Day. But the May milestone we’ve been most excited about at TPG this year, in particular, is the 40th anniversary of the founding of the first major U.S. airline frequent flyer …May is packed with holidays, from Mother’s Day to Memorial Day and even “Star Wars” Day.
While there’s no news just yet for what vaccine passports will look like for out-of-state travelers, Hawaii has offered a pre-testing option to help individuals avoid quarantine since mid-October.
With the news of this vaccine passport, Hawaiian Airlines has seen a surge in demand, unable to adequately assist customers booking reservations. Their website crashed on Friday due to this influx of attempted reservations. Likewise, their call center is “experiencing unusually heavy call volumes,” with gruesomely long expected wait times.
If you’re looking tosoon, here’s what you can do to work around these long phone wait times.
In This Post
Contact Hawaiian Airlines via live chat
According to the Hawaiian Airlines website, agents are available through the online chat function 24 hours a day.
American Airlines flight from Australia to Los Angeles canceled after crew member tests positive for COVID-19
American Airlines flight 72 was due to fly from Sydney, Australia, to Los Angeles on Friday before a flight crew member tested positive for COVID-19. Your browser does not support this video American Flight 72 was due to leave Sydney at 9 a.m. local time but is now due to depart Saturday at 11 a.m., according to the airline's website. "An American Airlines flight that was due to depart Sydney this morning was postponed due to a possible COVID-19 case in a flight crew member. The crew member was tested as part of routine surveillance,'' New South Wales health officials said in a statement.
Even if that’s the case, I couldn’t find a way to reach an agent on a Saturday morning. If you want to go this route, your best bet is to refresh the page until the chat function is available again.
Text Hawaiian Airlines customer service
If you don’t want to be stuck on hold for hours, another great option is to text Hawaiian’s customer service at 38-285. Note that agents are only available for assistance from 5 a.m. to 11 p.m. HST, which is the equivalent of 11 a.m. to 6 p.m. ET.
You should receive an automated text that you’re being transferred to a representative. Someone will be there to assist you with your reservation when it’s your turn.
Reach out to Hawaiian Airlines via Facebook or Twitter
Another option is to reach out to Hawaiian Airlines’ social media accounts. To speed up your process, you’ll want to directly message their Facebook or Twitter accounts with your full name, confirmation number, email address and flight number ready to go.
Cleared for Takeoff: A honeymoon trip to South Africa and the Seychelles
Cleared for Takeoff is a weekly series showing readers like you the best ways to book post-pandemic adventures using points and miles. If you’d like tips on booking your own trip using miles, please email us with your preferred itinerary and current mileage balance. Planning a honeymoon can be complex and expensive. But, you can often use …Planning a honeymoon can be complex and expensive. But, you can often use points and miles to lessen the cost of an epic honeymoon.
Hawaii will continue to become an increasingly popular destination with the recent vaccine passport rollout that will hopefully soon be available to all vaccinated travelers. With the uptick in the number of people hitting the road comes a potential headache:Be prepared to face long wait times when reaching out to customer support, and to try new avenues to make contact.
Featured photo by Hawaiian Airlines.
SPONSORED: With states reopening, enjoying a meal from a restaurant no longer just means curbside pickup.
And when you do spend on dining, you should use aand potentially even score special discounts. Thanks to temporary card bonuses and changes due to coronavirus, you may even be able to score a meal at your favorite restaurant for free.
for dining out, taking out, and ordering in to maximize every meal purchase.
Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
The prettiest credit cards, ranked .
Editor’s note: This post has been updated with new information. There’s no question that credit card rewards are constantly evolving and becoming more valuable than ever before. However, it’s not just unique perks such as dining credits, Uber credits and automatic elite status that set cards apart. It’s also how they physically look. Following Chase’s highly successful launch …There’s no question that credit card rewards are constantly evolving and becoming more valuable than ever before. However, it’s not just unique perks such as dining credits, Uber credits and automatic elite status that set cards apart. It’s also how they physically look.