Entertainment Best comedy TV shows of the ’70s
Judge to hear evidence on actor Danny Masterson rape charges
LOS ANGELES (AP) — Prosecutors on Tuesday are set to begin presenting evidence to a judge as they attempt to show “That '70s Show” actor Danny Masterson should stand trial in the rapes of three women. Masterson, 45, who has pleaded not guilty and has been free on bail since his June arrest, is charged in a Los Angeles County court with three counts of rape by force or fear. At his preliminary hearing scheduled to begin Tuesday morning, prosecutors say they will present evidence that he raped a 23-year-old woman sometime in 2001, a 28-year-old woman in April of 2003, and a 23-year-old woman between October and December of 2003.
These days, everyone dreams of superior customer experience (CX), especially customers. Next in line are business leaders, who have finally started to see the light. Of course, that means the renewed pressure to pump up CX to, yeah, you guessed it -- IT managers and professionals. However, getting everyone on the same page to deliver the goods is the hardest part of all.
The challenge was surfaced in aof 1,420 IT decision-makers released by RackSpace Technology, which found that focusing on CX implementations helps companies see greater rewards. Organizations that adopt a CX-led focus enjoy 1.6x higher brand awareness, 1.5x more employee satisfaction and nearly double their rates of customer retention, repeat purchases, average order values and customer lifetime value. "The research underscores the impact that modernizing applications to provide better customer experience can have on competitiveness and growth," the survey's authors add.
Biden is taking us back to the '70s — the worst of them
Gas lines. Dry tanks. This is something that hasn’t happened since the Carter administration.Remember the gas lines of the early '70s? No doubt Biden used to sit in them, as so many Americans did. Well, with Biden now in the White House, people all over the Eastern Seaboard found themselves sitting in lines for gas this month when a major pipeline was shut down in response to a cyberattack. (Or, even worse, they learned there was no point in lining up at all, because there was simply no gas available to buy at most stations.
The rub, of course, is that building better CX systems is the easy part. Half of the IT executives in the survey, 50%, report that it can take weeks to gain consensus before implementing technology changes, such as deploying new applications or launching a transformation project. Another 42% say it takes months. "This lag in consensus building negatively impacts time to market. If teams can't move agile and fail fast, they'll be beaten to the punch by competitors who can move through concept, development and release faster," the researchers report.
Even when people and strategy are aligned, CX technology teams still face technology-related barriers, the survey shows. As is common with adopting new technology, legacy IT (26%), budget (24%), skills gaps (22%) and expertise (18%) rank as top barriers. Cultural issues also weigh heavily in the list as represented by resistance to change (16%), lack of buy-in (16%) and lack of leadership support (13%).
Daily readings at tomb honor Dante 700 years after his death
RAVENNA, Italy (AP) — As she has each evening for the last eight months, Giuliana Turati opened her well-worn copy of Dante’s “Divine Comedy” as the last of 13 peels of a church bell reverberated around the tomb of the great Italian poet. Italy is honoring Dante Alighieri — who died in exile from Florence on Sept. 13, 1321 — in myriad ways on the 700th anniversary of his death. Those include new musical scores and gala concerts, exhibits and dramatic readings against stunning backgrounds in every corner of the land.
Emotions dictate technology initiatives, and this survey confirms it. The top barrier reported was the fear of negatively impacting existing customer experience (28%), the survey also finds. "Organizations recognize that technology is needed to improve the customer experience but are still nervous about changing the existing customer experience by implementing new technology," the survey's authors state. "Despite the push to innovate and transform, respondents are aware that the learning curves of customer experience improvements can cause friction."
The good news is that no one is objecting to the employment of tech to improve CX -- 52% report little to no resistance to technology changes. Only 23% report resistance. "IT leaders can gather from this that stakeholders are interested in change where there's a specific business case, such as customer experience, and that interest could translate into less resistance when it's time to implement programs."
From ‘Bridgerton’ to ‘Ted Lasso’: The New Shows Vying for Emmy Attention as the Season Kicks Off
Of the eight comedy series nominated for Emmys in 2020, seven (including winner Schitt’s Creek) are not eligible this year. As for the drama category, there’s more overlap with heavyweights like The Crown and The Handmaid’s Tale back in contention, but the 2020 winner Succession and other favorites like Killing Eve are absent. So there’s […]And while the COVID-19 pandemic stalled production and forced some shows to delay their returns, there are plenty of new series vying for a slot in the race. With fare from new streaming services like NBC’s Peacock and HBO Max debuting in the past year (and during the pandemic, when many clung to new content to keep them sane during lockdowns), there’s a wealth of content.
For IT leaders, the results also confirm that CX is a main strategic priority (48%), ahead of IT security, compliance (45%) and IT strategy (41%), and that technology is the key to driving customer experience. Over half (55%) of survey respondents credit applications with enhancing customer experience. Moreover, almost all organizations surveyed understand the importance of CX, with 94% reporting that some form of user experience initiative is underway within their organization. Only a small percentage (6%) report having no CX strategies or initiatives in place.
Technology-Related Barriers to CX Development
- Fear of negatively impacting existing CX 28%
- Legacy IT systems 26%
- Limited budget 24%
- Complexity 23%
- Lack of staff with the appropriate skill sets 22%
- Lack of expertise to lead transformation activities 18%
- Unclear digital transformation strategy 18%
- Lack of a trusted partner/advisor to work on digital transformation activities 18%
Modern technology initiatives are prevalent, which ultimately is seen in smoother CX delivery. Six out of ten (63%) respondents are using technology to drive automation efficiencies and over half (51%) are using it to drive IoT and cloud native initiatives. Even more directly, technology initiatives focused on real-time data analysis (44%) and customer engagement (30%) are prevalent.
How Does Technology Drive your Corporate Strategy?
- Driving corporate strategy 63%
- Use intelligent automation to drive efficiencies 51%
- Leverage innovative technologies such as IoT and cloud native applications 46%
- Greater employee collaboration 44%
- Real-time data analysis/customer 'pulse' 40%
- Simplify decision making 30%
The Season 2 Ted Lasso trailer presents a new problem for feel-good AFC Richmond .
Ted Lasso concluded its universally successful first season with Ted Lasso and AFC Richmond still finding hope in their relegation, but the official trailer for season two shows that climbing the ranks of English football will be a little tougher than anyone expected. Ted Lasso (Jason Sudeikis) is asked by the press about the club's "embarrassing streak of draws," and immediately, we're reassured that Ted can still quip with the best of them: "I've never been embarrassed about having streaks in my draws. You know, it's all part of growing up.