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Opinion Tesla network outage leaves owners unable to connect to vehicles

00:15  24 september  2020
00:15  24 september  2020 Source:   thehill.com

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Tesla is currently suffering a complete network outage with internal systems being down and customer connectivity features not accessible. On the customer-facing side, Tesla owners couldn’t connect to their cars through the mobile app starting at around 11:00 AM EDT.

The Tesla app, that can be used as a key, was down for hours Monday leaving many owners locked out of their vehicles . Although cards are issued to be used as a key, many people rely on the app to unlock their cars. Tesla owners reported the app was back up and running but there was no official

Tesla reportedly suffered a network outage Wednesday morning as hundreds of car owners filed complaints they were unable to connect their vehicles to the company's mobile app.

a police car parked in a parking lot: Tesla network outage leaves owners unable to connect to vehicles © UPI Photo Tesla network outage leaves owners unable to connect to vehicles

Reports on DownDector.com saw rising spikes in Tesla owners claiming they could not use their mobile apps or get through Tesla's customer service lines, MSN reported.

One Tesla owner said he accidentally locked his keys inside his car and could not access the remote app on his phone to open the door.

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The Tesla Model 3 is the budget offering in Tesla ’s lineup, but it’s still jam-packed with fancy technology like custom driver profiles, autonomous driving, and a top speed of 162 miles per hour. The company experienced an app outage that left some Model 3 owners unable to use their vehicles for hours.

Tesla 's fleet network connection is currently down, which means that owners of the EV brand of cars aren't able to sign into the mobile app. Unfortunately, this means that they can't remote start or remote unlock their cars, and they're also unable to monitor their car's charging status.

Robert Vogt, a Model S owner from Ann Arbor, Mich., told MSN his mobile app was down around 11:30 a.m. EDT.

"If you're unable to unlock your car and drive, that's a problem," he said.

Reports about the outage coincided with the company's stock falling over 9 percent to $383.

Shares for Tesla were already falling Wednesday. One reason was disappointment on Wall Street with the company's Battery Day presentation, Bloomberg reported.

CEO Elon Musk unveiled a plan Tuesday to build a $25,000 car and cut battery costs in half over the next three years.

Tesla did not immediately respond to a request for comment for this story.

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usr: 12
This is interesting!