Opinion Facebook revelations: Social media has empowered our voices but impoverished our hearing
How Facebook Forced a Reckoning by Shutting Down the Team That Put People Ahead of Profits
Facebook's civic-integrity team, where whistle-blower Frances Haugen worked, pledged to put people ahead of profits. Facebook shut it down, but some former members are still honoring their promise.The “civic oath,” according to five former employees, charged team members to understand Facebook’s impact on the world, keep people safe and defuse angry polarization. Samidh Chakrabarti, the team’s leader, regularly referred to this oath—which has not been previously reported—as a set of guiding principles behind the team’s work, according to the sources.
If past patterns hold, the public relations and political storms lashing Facebook will soon blow over, and Mark Zuckerberg and company will return their attention to reaping more profit from their social media leviathan.
But before the spotlight veers off toward one of our other crises, we ought to use this moment to get to the bottom of what's gone wrong. How has social media – billed as a force to democratize communications and connect more people – turned into something that does more harm than good?
The answer, it’s clearer than ever, is that while social media has empowered our speaking, it has impoverished our hearing. Unless we get better at the latter, and the platforms make that possible, they will keep on fueling the dysfunction of our time.
Why whistleblower Frances Haugen is Facebook's worst nightmare
Facebook is no stranger on Capitol Hill. Its executives have repeatedly been hauled in for hearings amid the social media giant's various scandals, as have other experts on the company. But Tuesday's hearing stood out for the strong performance of witness Frances Haugen. © Matt McClain/Pool/Getty Images Facebook whistleblower, Frances Haugen appears before the Senate Commerce, Science, and Transportation Subcommittee at the Russell Senate Office Building on October 05, 2021 in Washington, DC.
The kind of “hearing” I’m talking about cannot be helped by closed captions or a device you place in your ear. What’s falling short is our ability to take in and do something productive with the torrents of information and opinion – some true and edifying, much of it not – flooding our screens and brains.
USA TODAY's Jill Lawrence:
Remember when the internet was new and, later, when social media made its first appearances? Publishing and pontificating were no longer confined to a finite number of newspapers, magazines and broadcasters. Everyday people could publish and broadcast, through blogs at first, and then through podcasts or posts that could circulate widely on the new social platforms. Megaphones and printing presses for all!
Opinion: Facebook whistleblower Frances Haugen confirms our worst fears
Jill Filipovic writes that former Facebook's employee Frances Haugen's testimony about the social media giant before Congress Tuesday was "damning" and it reiterated accusations that have been heard for a long time. "The question now is whether American politicians will stand up to one of the most powerful companies in the world, or whether they'll continue to allow Facebook to rake in profits at the expense of the public -- because many of them benefit from the misinformation campaigns Facebook allows.
For a while, it seemed that everyone I knew was starting a podcast. Pretty cool, I thought. Each of us could have our own talk show, focused on whatever niche or mass-interest topics interested us. Then I wondered: Who, if anyone, was listening?
On listening well
The thing about communication is that it requires receivers and responders. One can craft and send out the most enlightening, articulate messages in the world, but they are meaningless if no one is listening.
Or listening well.
When it comes to our intake of information, it's not just whether or how much we read, watch and listen to. It’s how we listen, and to whom.
Are we taking care to separate truth from fiction? Are we opening ourselves to content beyond what confirms our biases and beliefs? Are we doing our part to spread truthful, helpful information, and to stanch the flow of garbage? Are we conscious of the way the algorithms manipulate us by filling our feeds with content aimed at getting a hostile reaction out of us?
Four big takeaways from a tough hearing for Facebook
Facebook whistleblower Frances Haugen appeared before a Senate panel Tuesday that was fired up about the recent wave of revelations about the company.Lawmakers focused on Facebook's own research finding Instagram made body issues worse for 1 in 3 teenage girls and the platform's decision not to share those results.The Senate Commerce subcommittee on consumer protection also touched on algorithmic amplification of dangerous content, Facebook'sLawmakers focused on Facebook's own research finding Instagram made body issues worse for 1 in 3 teenage girls and the platform's decision not to share those results.
Too often, no. It seems that the species that was clever enough to invent the internet and social media is not wise enough to put them, on aggregate, to beneficial use.
Deciding what is true and what is not:
Scorn has been heaped, and rightfully so, on spreaders of misinformation about vaccine safety and effectiveness, and on creators of disinformation about election integrity. But as the pandemic drags on and democracy faces threats not seen in generations, blame must also go to those willfully imbibing at the noxious-content spigot. People like Alex Jones – now the loser of lawsuits brought by parents of dead kids– would not be such a pestilence if not for the many people willing to consume and spread the lies.
On consuming responsibly
Research findings aboutespecially on teenage girls, reveals something else that's deficient in the way we consume social media. The culture needs to recover traditional wisdom that warns us against making pernicious comparisons between ourselves and others.
Facebook whistleblower testifies company "is operating in the shadows, hiding its research from public scrutiny"
The Facebook whistleblower who released tens of thousands of pages of internal research and documents indicating the company was aware of various problems caused by its apps, including Instagram's potential "toxic" effect on teen girls, called on Congress to take action against the social media platform in testimony before a Senate subcommittee Tuesday. © Robert Fortunato for CBS News/60 Minutes Frances Haugen, a former Facebook product manager, speaks with Scott Pelley during a "60 Minutes" interview that aired on October 3, 2021.
Enough with using social media to show how (supposedly) awesome your life is. Enough with allowing social media to make you feel bad for failing to match other people’s touched-up images of happiness and perfection.
And companies like Facebook need to stop making it so damn hard for us to be good, responsible consumers of information.
Please, Facebook, stop effectivelyinflammatory content with more engagement and invoking while failing to properly accept your responsibility to prevent “speech” that and tears down .
Take a cue from thethat shows four items and asks kids to identify the one that doesn’t go with the other three. I’ll tell you what doesn’t go with the cute dog photos and updates from friends that make Facebook enjoyable. It’s the infuriating, alarming news posts there to ambush me and – human psychology being what it is – divert my attention from the warm and helpful content I went in for.
Sorry for being naive. Of course Facebook won’t do something that’s likely to limit growth and profits. Unless the government and public make them.
Generations past would be amazed to see how social media has empowered so many people to communicate so unrestrainedly, to so many people. But the clamorous speaking that defines this moment is useless – worse than useless – if we do not start doing a better job of listening and hearing.
Don’t Be Tricked Into Allowing Big Tech to Weaponize “Misinformation”
Tuesday’s Senate hearing with Facebook “whistleblower” Frances Haugen was part of a slick, well-produced rollout of a former Facebook employee, complete with a prerecorded and well-timed “expose” on CBS’ “60 Minutes,” harmonious media cheerleading, and paid Democratic consultants. © Provided by Washington Examiner Facebook founder Mark Zuckerberg. With this razzle-dazzle, the witness and her handlers want the audience to use the pretext of child protection to increase government power over Facebook, resulting in increased censorship, which likely will inure to the detriment of conservatives in the long run.
, a member of USA TODAY’s Board of Contributors, writes on religion and values in public life and directs communications at Yale Divinity School. He is the author of “ ” Follow him on Twitter:
This article originally appeared on USA TODAY:
Facebook revelations are shocking. But nothing will change until Congress acts .
After a roller coaster 24 hours for Facebook — in which a whistleblower lodged damning claims at at the site, its stock fell 5% and the company suffered a more than five-hour outage across its most popular apps — the spotlight has shifted to Congress and what, if anything, lawmakers are willing to do to rein in the social media behemoth. © Stefani Reynolds/Bloomberg/Getty Images The U.S. Capitol in Washington, D.C., U.S., on Monday, Oct. 4, 2021. The U.S. is moving closer to its first-ever default, with neither political party in Washington yet signaling it's ready to back down from a partisan showdown on the federal debt limit.