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TechnologyCenturyLink, FCC reach settlement over 'cramming' fees on phone bills

00:30  14 august  2019
00:30  14 august  2019 Source:   cnet.com

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CenturyLink and the FCC have reached an agreement over " cramming ." CenturyLink has previously said its own internal investigation found no wrongdoing. The company has faced repeated complaints over issues related to alleged billing fraud, including an ongoing billion class action

The Federal Communications Commission said Tuesday that phone and internet provider CenturyLink will pay 0,000 to settle an " Over the years, the FCC has done yeoman's work in fighting cramming and getting major phone companies to stop this practice," Rosemary Harold, chief

The Federal Communications Commission said Tuesday that phone and internet provider CenturyLink will pay $550,000 to settle an investigation into a practice known as "cramming": when phone companies add unauthorized third-party charges to customer bills. CenturyLink will also stop billing for most third parties, start refunding affected customer accounts and let customers block future third-party charges.

CenturyLink, FCC reach settlement over 'cramming' fees on phone bills© Provided by CBS Interactive Inc. CenturyLink and the FCC have reached an agreement over "cramming." Getty Images CenturyLink, FCC reach settlement over 'cramming' fees on phone bills© CNET

CEnturyLink

"Over the years, the FCC has done yeoman's work in fighting cramming and getting major phone companies to stop this practice," Rosemary Harold, chief of the FCC's enforcement bureau, said in a release.  "With today's action, another major phone company will stop cramming and prevent unscrupulous third parties from adding fees to bills without prior express consent."

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FAQs on Phone Bill Cramming . Cramming most often occurs when telephone companies allow other providers of goods or services to place charges on their customers' telephone bills , enabling a telephone number to be used like a credit or debit card account number for vendors.

CenturyLink agrees to 0,000 settlement and compliance plan resolving investigation into company's placement of unauthorized third-party charges and fees onto Full Title: FCC Enforcement Bureau, Centurylink Reach 0,000 Settlement For Unauthorized Charges On Consumers' Bills .

CenturyLink has previously said its own internal investigation found no wrongdoing. The company has faced repeated complaints over issues related to alleged billing fraud, including an ongoing $12 billion class action lawsuit.

CenturyLink didn't immediately respond to a request for comment.

CenturyLink, FCC reach settlement over 'cramming' fees on phone bills© Provided by CBS Interactive Inc.
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