Technology: Facebook paid to transcribe audio chats from users, report says - PressFrom - US
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TechnologyFacebook paid to transcribe audio chats from users, report says

16:45  14 august  2019
16:45  14 august  2019 Source:   usatoday.com

Facebook Paid Hundreds of Contractors to Transcribe Users’ Audio

Facebook Paid Hundreds of Contractors to Transcribe Users’ Audio Facebook Inc. has been paying hundreds of outside contractors to transcribe clips of audio from users of its services, according to people with knowledge of the work. © Photographer: Johannes Berg/Bloomberg The Facebook Inc. application is displayed on an Apple Inc. iPhone in an arranged photograph taken in New York, U.S., on Thursday, July 26, 2018. Facebook shares plunged 19 percent Thursday after second-quarter sales and user growth missed Wall Street estimates.

Sources say Facebook paid hired contractor to transcribe clips from Messenger. The sources cited by Bloomberg say users opted-in to have chats transcribed . Facebook has been paying outside contractors to transcribe audio clips from users of its services, Bloomberg reported on Tuesday

Facebook Paid Contractors to Transcribe Users ’ Audio Chats . Say What? Facebook Paid Contractors to Transcribe User Audio . Listen to article. Facebook Inc. has been paying hundreds of outside contractors to transcribe clips of audio from users of its services, according to

Facebook has reportedly been paying contractors to transcribe the audio chats of users on its various platforms.

According to Bloomberg, which cites people with knowledge of the work, contractors were given audio clips with no context of where they were obtained and told to transcribe them.

Facebook could not be immediately reached for comment but told Bloomberg in a statement the users affected by this agreed to have voice chats transcribed through its Messenger app.

Facebook also hired human contractors to listen to audio from its Messenger app

Facebook also hired human contractors to listen to audio from its Messenger app It claims it stopped ‘more than a week ago’

(Bloomberg) -- Facebook Inc. has been paying hundreds of outside contractors to transcribe clips of audio from users of its services, according to people with The company said the users who were affected chose the option in Facebook ’s Messenger app to have their voice chats transcribed .

Facebook has been paying hundreds of outside contractors to transcribe clips of audio from users of its services, Bloomberg reported Tuesday, citing people with The company said the users who were affected chose the option in Facebook 's Messenger app to have their voice chats transcribed .

"Much like Apple and Google, we paused human review of audio more than a week ago," the company told Bloomberg.

Facebook joins a list of tech companies scrutinized over how they protect audio transmitted to services such as voice assistants. Earlier this month, Apple said it suspended a program allowing third-party contractors to listen to questions users ask Siri.

Voice assistants are listening: How to delete Siri, Alexa and Google recordings

Last month, an investigative report by Dutch broadcaster VRT claimed Google Home smart speakers were eavesdropping on private conversations, even when they're not activated. In a statement to USA TODAY, Google said users must opt in to have their Home recordings stored, and that its Assistant can still be used even if consumers opt out.

Facebook paid people to transcribe Messenger voice chats

Facebook paid people to transcribe Messenger voice chats Add Facebook to the list of tech firms who've halted their audio transcriptions over privacy concerns. The company confirmed to Bloomberg that contractors had been transcribing Messenger voice chats to determine if AI had correctly interpreted the messages, but that it had "paused" the practice over a week ago in the wake of worries about other companies' transcription policies. The data was anonymized and came solely from people who'd volunteered for transcriptions, Facebook added. The problem, according to Bloomberg's sources, is the lack of transparency. Contractors from TaskUs reportedly weren't told where the audio came from or why they were transcribing it.

(Bloomberg) -- Facebook Inc. has been paying hundreds of outside contractors to transcribe clips of audio from users of its services, according to people with knowledge of the work.The work has rattled the contract employees, who are not told where the audio was recorded or how it was obtained -- only.

Aug.13 -- Facebook Inc. has been paying hundreds of outside contractors to transcribe clips of audio from users of its services, according to people with knowledge of the work. Bloomberg's Sarah Frier reports on "Bloomberg Technology."

In April, Bloomberg reported Amazon employs people to listen to audio recordings from Alexa and transcribe them so the digital assistant can understand speech better. In a statement, Amazon said no audio was stored or sent to the cloud unless Alexa is activated through a wake word of the user's choosing.

In particular, Facebook has encountered multiple questions about whether they covertly listen to users. Last year, during a hearing before lawmakers, Facebook CEO Mark Zuckerberg dismissed a conspiracy theory its service secretly listens to you through your phone's microphone to decide what ads you'll see.

Follow Brett Molina on Twitter: @brettmolina23.

This article originally appeared on USA TODAY: Facebook paid to transcribe audio chats from users, report says

Facebook's human-AI blend for audio transcription is now facing privacy scrutiny in Europe.
Facebook's lead privacy regulator in Europe is now asking the company for detailed information about the operation of a voice-to-text feature in Facebook's Messenger app and how it complies with EU law. Yesterday Bloomberg reported that Facebook uses human contractors to transcribe app users' audio messages -- yet its privacy policy makes no clear mention of the fact that actual people might listen to your recordings. A page on Facebook's help center also includes a "note" saying "Voice to Text uses machine learning" -- but does not say the feature is also powered by people working for Facebook listening in.

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