TechnologyLawsuit accuses Lyft of not protecting its female passengers

21:40  05 september  2019
21:40  05 september  2019 Source:   engadget.com

Lyft unifies transportation options inside its app

  Lyft unifies transportation options inside its app Lyft is countering Uber's moves by making it easier to find every transportation option inside its app -- including the ones that won't give the company a dime. It's rolling out updates that unify transportation searches, whether it's bikes, scooters, rideshares, rentals or mass transit. The standard search now displays every choice within view rather than defaulting to ridesharing, and lets you compare options once you've set a destination.The changes should take effect over the "next few weeks.

A new lawsuit out of California claims Lyft isn't doing enough to protect female passengers. The complaint, filed in the company's home city of San Francisco, includes at least 14 unnamed women who say they were either sexually assaulted or raped by their Lyft drivers. In one instance, a woman says she was raped by her driver after he told her, "I love you." Another says her driver asked her for money and sexual favors, and said, "gratuity is for pocket and yummy is for me." Both women add Lyft did not tell them if it had fired the drivers for their behavior.

Lawsuit accuses Lyft of not protecting its female passengers

Estey & Bomberger, the law firm that launched the suit, says Lyft received almost 100 sexual assault complaints between 2014 and 2016. One of the lawyers involved in the suit added, "the cases are coming to us at a rate of five to 10 per week." In a statement to NBC, a Lyft spokesperson did not address the suit specifically. Instead, they said, "Our commitment is stronger than ever, as we dedicate more resources in our continued effort to ensure our riders and drivers have the safest possible experience."

Uber reportedly tells its staff not to disclose potential crimes

  Uber reportedly tells its staff not to disclose potential crimes Uber has faced numerous sexual assault charges against its drivers in its time, but has repeatedly assured its users that it's taking steps to strengthen security for riders. Now, TheWashington Post has revealed that despite these measures, Uber's customer service department is reportedly skewed in favor of the company, no matter how serious the complaints -- the majority of which involve sexual assault. According to The Washington Post, a number of Uber's Special Investigations employees have come forward to reveal that they are forbidden from contacting the police or advising victims to pursue legal advice following an instance of assault.

This new lawsuit is not the first to challenge Lyft's image as a safe, more socially conscious alternative to Uber. In August, The Washington Postpublished an article in which several women shared their experiences of sexual assault while using Lyft. Notably, at the time the company said it could do more to protect female passengers.

One of the realities of the situation is that Lyft has been slow to add safety-related features. Uber's app, for instance, has included an emergency 911 button since the middle of 2018. Lyft, by contrast, only added a similar feature this summer. The company has been slow in other areas as well. It took Lyft almost a full year longer than Uber to put its drivers through recurring background checks.

Broadly speaking, sexual assault isn't a problem unique to Lyft. Last year, a CNN investigation found that at least 103 Uber drivers had been accused of sexual assault. The one issue that connects both companies is that their drivers are contractors. As a result, neither can put them through mandatory sexual harassment training. In other words, the companies aren't structured in a way to address a systemic issue like sexual assault.

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Lyft's stricter safety policy could make it harder to ban bad drivers .
Lyft has implemented a new set of safety guidelines and protocols that current and former employees worry will allow unsafe drivers to return to the platform, according to The Washington Post. In June, Lyft created a new Safety Policy and Community Compliance (SPCC) team that currently makes any final decisions related to the removal of a driver from the platform using a "decision matrix." At the same time, the company effectively demoted its Trust and Safety team, which was previously responsible for banning drivers.

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