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TechnologyNYC sues T-Mobile over 'pervasive' illegal sales tactics

02:40  06 september  2019
02:40  06 september  2019 Source:   engadget.com

New York City sues T-Mobile for tricking customers

New York City sues T-Mobile for tricking customers NEW YORK (AP) — New York City is suing T-Mobile for what it calls "abusive sales tactics" at Metro by T-Mobile stores, the wireless carrier's prepaid phone brand. The city's lawsuit says dozens of stores sold used phones to customers as new, charged fake taxes and unexpected fees and offered financing for phones that resulted in higher-than-expected prices. The city also says a 30-day return policy is deceptive and comes with restrictions. The city filed its lawsuit in a New York state court on Wednesday. New York's attorney general is separately leading a coalition of states in suing to block T-Mobile's $26.5 billion deal for rival carrier Sprint.

Latest in Gear. NYC sues T - Mobile over ' pervasive ' illegal sales tactics . And given the driver's admitted distractions, NTSB says the driver was likely over -reliant on the vehicle's driver assistance system .

New York City is suing T - Mobile (TMUS), accusing the company of engaging in "rampant" sales abuses of customers for its lower-priced, prepaid In a complaint filed in the state supreme court in Manhattan, the city said it had identified more than 2,200 violations by T - Mobile , whose " pervasive "

New York City is suing T-Mobile for allegedly violating consumer protection laws within the city. The lawsuit stems primarily from Metro by T-Mobile, a low-cost, prepaid wireless program operated by the major mobile carrier. According to the city, T-Mobile allegedly overcharged its customers, sometimes signing them up for expensive financing plans without getting their consent, and sold used phones as if they were brand new.

NYC sues T-Mobile over 'pervasive' illegal sales tactics

New York City's Department of Consumer and Worker Protection (DCWP) claims to have documented more than 2,200 violations committed by T-Mobile at 56 Metro stores located across all five boroughs of the city. Those include cases where the carrier allegedly added hundreds of dollars of additional costs to the advertised price for a device and getting customers to e-sign leasing contracts without being made aware of the charges. In at least 21 instances known to the city, those Metro locations also sold previously used phones as new devices.

NYC is suing T-Mobile for allegedly selling used phones as new and using other shady tactics

NYC is suing T-Mobile for allegedly selling used phones as new and using other shady tactics The lawsuit alleges deceptive practices

New York City sued T - Mobile USA Inc on Wednesday, accusing the fourth-largest U.S. mobile In a complaint filed in the state supreme court in Manhattan, the city said it had identified more than 2,200 violations by T - Mobile , whose " pervasive " illegal activity spanned 56 Metro stores in all five

New York City sued T - Mobile USA Inc on Wednesday, accusing the fourth-largest U.S. mobile In a complaint filed in the state supreme court in Manhattan, the city said it had identified more than 2,200 violations by T - Mobile , whose " pervasive " illegal activity spanned 56 Metro stores in all five

A spokesperson for T-Mobile told CNET, "What we are seeing alleged here is completely at odds with the integrity of our team and the commitment they have to taking care of our customers every day," and claimed to be taking the allegations "very seriously."

This isn't the first bit of legal hot water that T-Mobile has found itself in. The company was previously fined by the United States Federal Communications Commission for failing to address ongoing call failures plaguing rural subscribers. The company was also dinged by the National Advertising Division in 2013 for allegedly engaging in false advertising practices.

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