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TechnologyDelta's CEO says the airline is getting closer to offering free Wi-Fi

18:45  18 september  2019
18:45  18 september  2019 Source:   businessinsider.com

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Delta CEO Ed Bastian said on Wednesday that the airline was getting closer to being able to offer free Wi - Fi on every flight. Bastian, speaking at Skift Forum, said the challenge was figuring out how to handle the higher capacity that would come with making Wi - Fi free , while ensuring that connection

Last Friday, Delta Air Lines ’ CEO Ed Bastian told the audience at the Skift Global Forum in New York that the airline would be offering free in-flight Please help us continue to provide you with free , quality journalism by turning off your ad blocker on our site. For instructions on how to disable your ad

Delta's CEO says the airline is getting closer to offering free Wi-Fi© Shutterstock / Markus Mainka
  • Delta CEO Ed Bastian said on Wednesday that the airline was getting closer to being able to offer free Wi-Fi on every flight.
  • Bastian, speaking at Skift Forum, said the challenge was figuring out how to handle the higher capacity that would come with making Wi-Fi free, while ensuring that connection speeds stay at the levels they're at today for paying users.
  • The airline conducted a trial in May. Bastian said "we learned a lot."
  • Visit Business Insider's homepage for more stories.

Delta CEO Ed Bastian said on Wednesday that free Wi-Fi on board is coming soon.

"We're working on it," he said.

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Major airlines like American, Delta , and United are in the process of rolling out faster in-flight WiFi Major US airlines are currently working to modernize their in-flight Wi - Fi . Airlines plan on offering Wi - Fi Major airlines are now looking toward offering Wi - Fi free to all passengers. It’ s much easier for an airline to say that it plans on offering free Wi - Fi than it is to actually go through with offering

Delta offers free mobile messaging so that you can stay in touch with friends, family, and colleagues while onboard. Free Messaging is available on all Air -to-Ground Wi - Fi technology is available on our short-haul flights under two hours enabling you to stay connected at 10,000 feet and beyond on the

Speaking in New York at the Skift Forum, a travel industry conference, Bastian said that the airline was working to get the on-board Wi-Fi bandwidth to a point that it could handle a plane full of users without sacrificing the high speeds that paying users can currently access on board.

Bastian first announced that the airline would offer free Wi-Fi in October 2018, also at Skift Forum. In March 2019, Bastian told Barron's that it could take "another year or two to make that happen."

In May, Delta announced that it would begin testing free high-speed 2Ku Wi-Fi on select domestic flights, with the test "designed to understand customer experience preferences, system performance, customer feedback and more." The airline warned, however, that "due to the complexity of the project, it will likely take several more test phases and lots of listening to ensure the free product Delta delivers, adds value."

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Delta Air Lines Inc.’ s chief executive officer , Ed Bastian, said last year that he’d like to offer Wi - Fi free on his airline ’ s flights, and reiterated that He joked that traveling at 30,000 feet in the air should be advantageous in terms of Wi - Fi performance, since planes are technically closer to the satellite

Bastian said if Delta offered free Wi - Fi on flights, everybody would take advantage and it would crash the system . Ed Bastian, center, explained that too many users on the airline ' s WiFi would decrease performance for “So, once it gets above about a 10-percet take-rate onboard performance starts to

"We learned a lot," Bastian said about the May trial. "There were some successes, and some things we found out in terms of more work needed. But every step we take, we're getting better and learning more along the way."

"Up in the sky, we're traveling at 500 mph," he added. Down here, we're stationary, so it's a lot easier."

Bastian said that the main delay has been ensuring that connectivity speeds can remain consistent with what's available to paying users today, despite more people being connected.

"It's really just a question of technical depths," he said. "I'm worried that if we turned it on now, it's going to cause system outages."

Bastian insisted, however, that Delta and Gogo - the airline's Wi-Fi provider - were making progress toward figuring out how to effectively offer free high-speed Wi-Fi used by everyone on-board.

"We're not there yet, but Gogo and Delta, working together, have dramatically improved the overall performance of Wi-Fi on our planes," he said.

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The CEO of Delta said the company is planning to offer free Wi - Fi on flights in the next two years. “I don’t know of anywhere else, besides in an airplane, that you can’t get free Wi - Fi ,” Bastian said on stage last week. Some airlines , like Qatar Airways and Philippine Airlines , offer free Wi - Fi , but

Delta Air Lines Inc. Chief Executive Officer Ed Bastian weighs in on a simmering debate about the proper protocol Ed Bastian says passengers have the right to recline but should be courteous about it. Read on:The CEO of the largest airline offers one simple reason that Wi - Fi on planes isn’t free .

The airline currently has on-board Wi-Fi available across most of its fleet, with about 60% of its mainline aircraft featuring 2Ku high-speed satellite-based connectivity.

"We're well on our way, that Wi-Fi is going to be ubiquitous and have high capacity capabilities," Bastian said. "That's still our goal, and we're not backing down from that."

"You will have it soon."

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