Technology: Adobe says Venezuelan users losing service due to US sanctions will get refunds - PressFrom - US
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Technology Adobe says Venezuelan users losing service due to US sanctions will get refunds

01:15  10 october  2019
01:15  10 october  2019 Source:   theverge.com

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Because of the White House's sanctions , users aren't eligible for refunds either.

Adobe is shutting down service for users in Venezuela in order to comply with a US executive order issued in August that prohibits trade with the country. To remain compliant with this order, Adobe is deactivating all accounts in Venezuela .” Users will have until October 28th to download any content

Adobe customers in Venezuela, who were notified via email on Monday that their accounts would get deactivated due to US sanctions, will be able to receive refunds after all. The company initially cited the US executive order as the reason it wouldn’t be able to refund customers, stating in the original support document posted Monday that the sanctions call for “the cessation of all activity with the entities including no sales, service, support, refunds, credits, etc.”

a sign in front of a brick building

The support document has now been updated, and states that customers who purchased directly from Adobe will get refunds by the end of the month. The document also states that users will also be able to access design-centric social network Behance, whereas previously, the company had stated that the ban would also affect free services.

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According to Adobe , the US 's sanction order "prohibits almost all transactions and services between US companies, entities and individuals" in the country. The company is also refusing to offer customer refunds , pointing to the sanction order. Access to free products is being pulled as well.

Well, here is Adobe banning all of its Venezuelan customers. California based software giant Apparently, Adobe executives decided they would rather lose the relatively small Venezuelan And nobody should expect any refunds - Adobe says paying them back would violate government policy

The sanctions were put into place by the Trump administration in August, in an effort to isolate Venezuelan President Maduro’s “illegitimate regime from the global financial system and the international community.” There’s debate around whether Adobe’s decision to cut off Venezuelan users is an over compliance of the executive order, as it’s meant to put sanctions on about 200 specific corrupt businesses and individuals dealing with the Venezuelan government, not regular citizens. Instead, the ones most affected by Adobe’s move ended up being Venezuelan designers, who will have until October 28th to download any content on their accounts.

An Adobe spokesperson told The Verge, “We can confirm that Behance will continue to be accessible in Venezuela. And, customers who purchased directly from Adobe will be refunded by the end of the month. We are working with our partners on the same. We regret the difficulties this causes our customers. We will share more details about how our operations and customer activities might be impacted, as they become available.”

Adobe is blocking Venezuelan users to comply with US Executive Order .
People in Venezuela will soon not be able to use Adobe products such as Photoshop and Premier due to a US government order. In a support page recently published and discovered by Bleeping Computer, Adobe says it is banning Venezuelan users in order to comply with Executive Order 13884, which was issued in August. "The US Government issued Executive Order 13884, the practical effect of which is to prohibit almost all transactions and services between U.S. companies, entities, and individuals in Venezuela," Adobe says on the support site. "To remain compliant with this order, Adobe is deactivating all accounts in Venezuela.

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