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Technology Alexa Troubleshooting: 8 common Amazon Echo problems and how to fix them

16:45  10 october  2019
16:45  10 october  2019 Source:   cnet.com

Amazon's Echo Buds are an Alexa-powered answer to Apple's Airpods

  Amazon's Echo Buds are an Alexa-powered answer to Apple's Airpods Apple has proven that combining true wireless earbuds with always on access to a virtual assistant can be a reliable recipe for success. Its Airpods continue to be the best selling option, even as the true wireless scene really starts to take off. So, it's no surprise then that Amazon is looking to cash in. Its Echo Buds don't look terribly different from the competition. But they do allow you to talk to Alexa without touching a button -- basically it's an Echo you shove in your ears. One thing the Echo Buds definitely have over their Apple competitors though, is noise cancellation.

Alexa Troubleshooting : 8 common Amazon Echo problems and how to fix them . Why isn't Alexa working? The reasons could be many. These issues are frustrating, but rest assured, most of them can be fixed at home with some straightforward steps.

The Amazon Echo speaker range is hugely popular, with many houses having multiple speakers now. Although our experiences with the Alexa -enabled devices have been pain-free thus far, here are some of the Amazon Echo problems you may experience

In a perfect world, when you give your Amazon Echo a command, it performs exactly the way you want it to. However, that's not always the case when it comes to the Alexa voice assistant. Often times it'll say "I'm sorry, I didn't quite get that" or it'll perform a different action that you didn't ask for.

a cup of coffee on a table: Ian Knighton/CNET© Provided by CBS Interactive Inc. Ian Knighton/CNET It's not too surprising that the 3rd generation Amazon Echo Dot ($49.99) is the most popular smart home speaker on Amazon. After all, the online retailer doesn't sell Google Home speakers.© Sarah Tew

It's not too surprising that the 3rd generation Amazon Echo Dot ($49.99) is the most popular smart home speaker on Amazon. After all, the online retailer doesn't sell Google Home speakers.

These issues are frustrating, but rest assured, most of them can be fixed at home with some straightforward steps. Whether it's troubleshooting your Wi-Fi connection or trying to connect your smart lights to Echo, we've got you covered. Here are the most common Amazon Echo problems and how to fix them.

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  Amazon follows up its Alexa microwave with a new Alexa Smart Oven Convection cooking, air fryer, food warmerLike the Alexa microwave, the Alexa Smart Oven doesn’t offer Echo hardware on board — there’s no microphone or speaker — but rather is controlled through a separate Alexa device.

The problem arises out of how Echo devices are grouped together. The most common reason that Alexa won't play music is intermittent internet service or low available bandwidth. The following Amazon Echo troubleshooting can help solve this issue.

8 common Amazon Echo problems and how to fix them . Let's be real, technology is far from perfect. Now playing: Watch this: 4 common Amazon Alexa problems and how to fix them . If that doesn't fix the issue, try rebooting the speaker as well as removing the device and adding it once

  Alexa Troubleshooting: 8 common Amazon Echo problems and how to fix them © Provided by CBS Interactive Inc.
4 common Amazon Alexa problems and how to fix them

What the Echo's light ring means

Alexa typically sits around completely dormant until called upon with the wake word ("Alexa"). But sometimes the LED ring around the top of the Echo and Echo Dot lights up even when you're not actively using the smart speaker. In this case, the colored light could alert you to a problem. Here are a few of the colors you may have encountered if you're having issues with your speaker.

  • Spinning violet. Indicates that there was a problem during Wi-Fi setup (addressed below).
  • Spinning orange. The device is currently connecting to your network.
  • Solid red. The microphone has been turned off and Alexa is not actively listening for your commands. Push the microphone button to turn it back on.

The light ring can also tell you if someone is calling you, if your Amazon order is out for delivery, the volume of the speaker and more.

Echo Flex is an inexpensive way to put Alexa in any outlet

  Echo Flex is an inexpensive way to put Alexa in any outlet Not content with the rather larger number of Alexa devices already on the market, Amazon just announced the Echo Flex that plugs directly into the wall. Sort of like a Glade plugin. But instead of a pine fresh smell, it integrates into the growing Alexa universe. The Echo Flex starts at $24.99 and includes a USB pass-thru for charging your devices so you're not totally losing your outlet to the voice assistant. But Amazon has also created an API for that USB port. It gave early access to two developers that have created a motion sensor and a smart nightlight. The USB accessories will be $14.99 each.

Amazon Echo Problems With Set Up And Solutions - Продолжительность: 7:38 deedeevuu 230 041 просмотр. Amazon Echo Unboxing and Setup (With Troubleshooting ) - Продолжительность: 17 4 common Amazon Alexa problems and how to fix them - Продолжительность: 2:54 CNET

Amazon 's Echo , Echo Dot and Tap speakers are loaded with features, plus they are virtually maintenance-free. But things don't always go to plan. Here are

a close up of a device: Pay attention to what the light ring on your Echo is telling you. Tyler Lizenby/CNET© Provided by CBS Interactive Inc. Pay attention to what the light ring on your Echo is telling you. Tyler Lizenby/CNET

Alexa can't find your smart home devices

Amazon Echos support a long list of smart home appliances . The growing list includes devices like the Ecobee3 and lines from companies such as Honeywell , Insteon, Lifx, Nest, Philips Hue and Wink . Even more devices and services have added official Alexa support by way of Skills that help make that service or device take your verbal commands (e.g., "Alexa, tell Philips Hue to turn on the kitchen light").

To add a new device, open the Alexa app > Add Device > select the device you'd like to add (like a smart switch or plug) and follow the instructions in the app.

Even if the devices aren't natively supported and don't have Skills, you're not entirely out of luck. Alexa has an official IFTTT channel and also integrates with Yonomi, both of which have an extensive list of supported smart home devices.

Amazon’s new Echo Flex lets you put Alexa everywhere in your home

  Amazon’s new Echo Flex lets you put Alexa everywhere in your home Alexa now has its own smartplug with modular accessoriesAmazon is announcing two Echo Flex accessories that you’ll be able to slot into the bottom, a motion sensor and a nightlight. Both will be priced at $14.99, and since the Flex is clearly modular we’ll likely see a lot more accessories in the future. Amazon is even building an API for software developers, and will share the specs for accessories in the future so others can build for the Flex.

In the video the Amazon Echo has become unresponsive and will not answer any questions, by simply turning it off for 30 seconds and then turning it back on again it has fixed it and can also 4 common Amazon Alexa problems and how to fix them - Продолжительность: 2:54 CNET 472 381 просмотр.

Amazon 's Echo , Echo Dot and Tap speakers are loaded with features, plus they are virtually Here are four common problems with Alexa speakers and how to fix them . If you're having If that doesn't fix things try relocating the Alexa speaker closer to the router. And away from other devices.

If you've already added your devices but Alexa can't seem to connect to them, there are a couple of solutions. Check the command you're using, aka your invocation. The commands vary between different devices, Skills and connected services, like IFTTT. They can be oddly specific commands, and small differences in the phrasing or names of the devices can throw Alexa for a loop.

Some smart home devices have trouble staying connected due to software problems, crowded networks, being always on or other issues. Powering down the connected devices and turning them back on again will usually fix any connectivity problems you're having.

If that doesn't fix the issue, try rebooting the speaker, removing the device that's acting up and adding it back once more.

a close up of a coffee cup: If Alexa can't find your smart home device, try powering down the devices. Chris Monroe/CNET© Provided by CBS Interactive Inc. If Alexa can't find your smart home device, try powering down the devices. Chris Monroe/CNET

Alexa disconnects from Wi-Fi

If your Echo speaker isn't staying connected to your network consistently enough, there are a few ways to fix connection issues.

First, power-cycle everything -- the router, modem and Alexa speaker. After that, try streaming audio for a few minutes to see if the issue arises again. If so, attempt to move the speaker away from other devices, preferably closer to the router, and try switching the speaker to a 5GHz channel to decrease interference.

Amazon Pursues Apple’s AirPods With Echo Bud Wireless Headphones

  Amazon Pursues Apple’s AirPods With Echo Bud Wireless Headphones Amazon.com Inc. revealed its rival to Apple Inc.’s AirPods on Wednesday: Echo Buds headphones that work with the Alexa digital assistant. This is Amazon’s first wearable device, part of a broader effort to take Alexa beyond the home. They go on sale this holiday season for $129 and can be preordered starting Wednesday. Apple’s AirPods cost $159 or $199, depending on what type of charging case they come with, according to Apple’s website. The Echo Buds tap Bose Corp. technology for noise-cancellation, get five hours of battery life and come with a charging case like AirPods.

Alexa is loyal, approachable and fun, making Amazon Echo one of the greatest consumer tech sleeper hits of the past few years. Here are three common issues that users have with Alexa and some simple ways to fix them . These problems aren't earth-shattering, but they can instantly turn a

The Amazon Echo and Echo Dot are the best voice-controlled smart home speakers you can buy. Here's some common problems that you might run into and tips for finding a solution. We may earn a commission for purchases using our links. Learn more. Troubleshooting Alexa .

Alexa doesn't understand what you said

"I'm sorry, I didn't quite get that" -- a phrase often spoken by Alexa. It happens when the voice assistant didn't comprehend what you said. Fortunately, Amazon has added a new feature that allows you to ask Alexa what she just heard. You can say "Alexa, tell me what you heard" to find out what it thought you said.

You'll also want to make sure the Echo is positioned in an open space away from noisy household items like the washer, dryer and dishwasher. It may hear you better, then.

You can also use Voice Training, a tool in the Your Profile settings in the Alexa app. You'll read 25 phrases aloud in a "typical voice from a typical distance" so Alexa can get a baseline understanding of your pronunciation and cadence.

a wooden table: Try not to crowd the speakers.© Provided by CBS Interactive Inc. Try not to crowd the speakers.

Accidental activation

Whether it's commercials or shows talking about Alexa on TV or you said a word that sounded similar to "Alexa," your speaker just activated and you're confused. Luckily, there are four things you can do to minimize this:

  • Say "Alexa, why did you do that?" -- This new feature gives you more insight as to why Alexa performed an action.
  • Move the speaker farther from the television.
  • Press the mute button on top while watching TV.
  • Change the wake word from the default "Alexa" to either "Echo" or "Amazon."
a close up of a coffee cup: When Alexa performs an action without your command, ask it why. Ry Crist/CNET© Provided by CBS Interactive Inc. When Alexa performs an action without your command, ask it why. Ry Crist/CNET

Alarms and notifications are too loud

You may have noticed when timers or alarms go off, the sound is much louder (or maybe quieter) than the playback volume of Alexa. That's because alarm and timer volume is controlled separately within the Alexa app.

Amazon reveals Echo Frames smart glasses with Alexa built in

  Amazon reveals Echo Frames smart glasses with Alexa built in Amazon is getting into the smart glasses race. Today at its Echo and Alexa-focused hardware event, VP Dave Limp gave an early look at Echo Frames. The glasses resemble traditional prescription lenses, but allow wearers to take Amazon’s Alexa smart assistant with them anywhere and everywhere. Echo Frames are part of a program that Amazon calls “Day One editions,” which are devices aimed at enthusiasts that aren’t quite ready for mass, widespread release. Echo Frames weigh 31 grams, according to Limp, and can be purchased with prescription lenses. They do not feature any kind of camera.

Having trouble with your Echo device? Restart your device first to see if it resolves the problem . To restart your device, unplug the power adapter from the back of the device or from the wall outlet.

But if your problem is that you connected your devices and Alexa simply can’t find them , something’s clearly wrong. First off, double check that you’re using Those are the most common Amazon Echo problems we came across. Hopefully we helped you troubleshoot whatever stood in your Echo ’s way.

To set the alarm, timer and notification volume, open the Alexa app on Android or iOS and go to Devices > [your device name] > Sounds and drag the slider to the volume level you want.

Issues streaming music with Spotify

Amazon's Alexa speakers are capable of streaming music from third-party services like Spotify, iHeartRadio, TuneIn and Pandora. Of those, Spotify seems to have more hiccups than the other services, with music randomly stopping mid-stream for no good reason and sometimes not playing at all.

There is no definitive fix for the errors, but a good start to troubleshooting the problem is to reboot the speaker. Then unlink your Spotify account and sign in again.

To unlink Spotify, open the Amazon Alexa app and go to Settings > Music > Spotify. Tap Disable Skill and confirm by tapping Disable. Next, tap Enable to use and follow the instructions to log in to your account again.

Another answer to the problem could lie with your Spotify account. Unlike Google Home , which allows Spotify free users to stream, Alexa still requires Spotify Premium accounts for streaming.

If you're having trouble streaming Spotify through your Echo, try unlinking the Skill in the Alexa app. Chris Monroe/CNET© Provided by CBS Interactive Inc. If you're having trouble streaming Spotify through your Echo, try unlinking the Skill in the Alexa app. Chris Monroe/CNET

Trouble playing music on the proper speaker

Using Multi-Room Audio, you can control music playback on Echo speakers with a different Echo. The feature works with the Echo, Echo Dot and Echo Show , and it lets you play music throughout the house.

However, if you don't have your Echo devices properly named, you'll run into an issue when trying to play music on other speakers. While you can name the speakers whatever you like, it will be easier to queue up music and remember which speaker is where if you name each speaker after the room it's in or its location in the house.

For instance, if you have one Echo speaker named Taylor's Echo Dot, you'll have to say, "Alexa, play Fleet Foxes on Taylor's Echo Dot." While that's not very difficult to say, it's certainly easier and more natural to say, "Alexa, play Fleet Foxes in the kitchen."

Having other issues with your Amazon Echo that we didn't address? Let us know in the comments. Also, check out the 10 weirdest things your Amazon Echo can do and how you can use your Echo to find your lost keys.

Updated original article this fall with new information.

Amazon Echo Glow: Pricing, features and how to order .
In addition to the new Echo Studio, Echo Dot with Clock and the other devices Amazon launched today, there's one designed just for kids. Part nightlight, part mood lighting, The Amazon Echo Glow is a smart light with multiple features. It should be available soon for pre-order on Amazon at $29.99. © Provided by Cable News Network, Inc.Kids can ask Alexa to set the color, have it pulse to the beat for a dance party, or use "campfire" mode for a warm, soothing vibe. The Amazon Echo Glow also lets you add a color countdown to any family routine you may have in place: The "Rainbow Timer" gives kids a visual cues as they get ready for school or dinner.

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