Technology: Disney Plus users are reporting lots of technical problems on launch day - - PressFrom - US
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Technology Disney Plus users are reporting lots of technical problems on launch day

18:15  12 november  2019
18:15  12 november  2019 Source:   qz.com

Disney+ is live, but some users are getting streaming errors

  Disney+ is live, but some users are getting streaming errors It’s November 12th, which means Disney+ has finally gone live in three markets, including Canada, the Netherlands, and the US. Users who have already signed up for the service can log into the app on all sorts of devices, including Roku, Fire TV, iPhone, Android, smart TVs, and other streaming gadgets. Those of you who have waited to trial the service before becoming a subscriber can also create your accounts right now. However, there's no way aEarlier this year, Disney said it was working around the clock to ensure there won’t be any service disruptions on launch day, but it looks like not everything is working as expected.

Users began reporting issues with the service on Twitter early Tuesday morning. Many said they were being shown the technical error, while others Disney had reportedly prepared to face some system outages on launch day . The company bought BAMTech in 2017 and uses the streaming technology

Disney attempted to anticipate some issues by conducting a soft- launch in the Netherlands, but if today proves anything, it's that a smooth launch at We've reached out to Disney for comment and additional information about the error. We'll update this article when we hear back from the company.

From its beloved global brand to its library of popular titles, Disney is well positioned to take on Netflix over the future of streaming entertainment. But first, its new service has to work.

disney plus© Provided by Quartz Media, Inc. disney plus

Disney+, the company’s long-awaited streaming product, went live this morning at 3am Eastern time in the US, Canada, and the Netherlands. In the hours since, users have taken to social media to complain about a variety of errors.

Many experienced issues downloading and logging into the app on several platforms, including Playstation, Xbox, Apple TV, and Samsung TV. (As of this writing, Disney+ is working for me on the iPhone app, but not on desktop.) Others said they could log in just fine, but had trouble actually watching videos. Some reported their apps crashed entirely.

Disney+ isn't working for some users on launch day

  Disney+ isn't working for some users on launch day Like most new online services, it looks like Disney+'s launch isn't going to be hiccup-free. After the streaming service went live early this morning, some fans on the east coast are waking up to find that they can't connect to Disney's servers to watch any content. On Twitter, there are a growing number of reports of people running into an "unable to connect to Disney+" error message. The issue doesn't appear to be affecting everyone, but it'sThe issue doesn't appear to be affecting everyone, but it's widespread enough that you can refresh Twitter every minute and see new complaints crop up every couple of seconds. Multiple Engadget staff have run into the error message as well.

Disney Plus launched earlier this morning in the US. Large amounts of issues with the service started being reported just before 7 a . m . Eastern time We also encountered problems with the settings menu, specifically an inability to change our profile icon. The truth is that we expected Disney Plus

Twitter users mentioned problems accessing the service or some of its features around 7 a . m . New York time, and Downdetector.com showed 6,900 reports of problems with the The Walt Disney Co.’s Disney + streaming service appeared to be hit by technical difficulties on its launch day Tuesday.

“The consumer demand for Disney+ has exceeded our high expectations,” a Disney+ spokesperson told Quartz in an email. “We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”

a screenshot of a computer screen: disney plus© Provided by Quartz Media, Inc. disney plus

This was foreseeable. Disney did not allow downloads of the Disney+ app on any platform prior to today’s launch. As a result, millions of users are trying to download the app and stream content all at once.

At an event last week, Kevin Mayer, the company’s streaming chief, admitted there could be some “technical glitches.” DownDetector.com, a website that tracks service interruptions and outages, has logged thousands of problems on Disney+ so far today. There was a peak of 8,415 reports around 9am this morning.

Disney Plus suffers some technical difficulties at launch

  Disney Plus suffers some technical difficulties at launch NEW YORK (AP) — Disney's brand-new streaming service Disney Plus may be a victim of its own success. The $7-a-month service offering an array of Disney classics and new shows suffered some technical difficulties hours after launching at 3 a.m. E.T. on Tuesday. The problems started a little before 7 a.m., according to downdetector.com, a website that tracks outages. It received more than 8,000 reports of difficulties, mostly with video streaming. Others reported problems logging in. The reports peaked around 9 a.m. and had dwindled by 1 p.m.Disney said it was working to resolve the issue after consumer demand exceeded its expectations, said spokeswoman Karen Hobson.

Disney Plus , Disney ’s new streaming service, is currently experiencing very slow loading speeds, to Disney hasn’t officially explained why its brand-new service is , for many users , chugging at a glacial Others are reporting error 76, which points to “slow internet connection speeds” as the source of the According to an interview with The Verge, the possibility of launch - day problems is something the

Real-time problems and outages for Disney +. Video streaming not working? Is the server down? I'm thrilled I will be able to access Disney + on launch day ! And what ever reports are going rounds is only rumour about Payton reed is coming back . Sincerely, all of us fire stick users who cannot wait for Disney +.

While the launch was bumpy, it’s unlikely to impact the success of the service longterm. One somewhat positive side effect of today’s issues for Disney is they make the streaming service appear to be in very high demand. (It very well may be: We’ll know more about subscriber numbers and hours watched in the weeks to come.)

And with so many other streaming options already overwhelming consumers, perhaps all publicity is good publicity for Disney.

a screenshot of a computer: disney plus ios© Provided by Quartz Media, Inc. disney plus ios

Disney+ makes it easier to pick up shows where you left off .
Disney+ had a bumpy start, with many users reporting frequent crashes and even difficulty logging into their accounts. One of the company's first moves to address the issues was to remove certain features, with one of those being the "continue watching" list. Disney has now added the list back to its platform, allowing viewers to pick up a movie or show where they left off. Most streaming services have a "continue watching" menu section, so itMost streaming services have a "continue watching" menu section, so it was odd to see its absence from Disney+. While it wasn't quite at the top of the list of users' complaints, it will be nice to quickly jump back into a movie or show without digging through menus.

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