Technology Salesforce and Apple team up to transform your CRM

20:55  18 november  2019
20:55  18 november  2019 Source:   techradar.com

More signs point to Apple's AR headset arriving in 2020

  More signs point to Apple's AR headset arriving in 2020 The drum beat for an Apple augmented reality headset is growing louder. Bloombergclaims Apple has "targeted" a 2020 release for its AR eyewear, echoing analyst Ming-Chi Kuo's expectations based on his own sources. The publication also shares a belief that the headset will sync with your iPhone to deliver messages, maps and games to your eyes. Apple has also "considered" implementing an App Store, according to the report. However, there's noHowever, there's no guarantee you'll be donning Apple headset any time soon despite signs of testing. Apple has been making strategic hires to bolster its AR team, but the company reportedly has yet to devise an app that would make the hardware a "must-buy.

Salesforce has kicked off its annual Dreamforce event in San Francisco with a major new collaboration with Apple.

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The two technology giants today sees the release of several new apps and services, including some exclusives and new evolutions of Salesforce's key offerings.

The latter concerns Trailhead GO, the first-ever mobile app for Trailhead, Salesforce's popular free online learning platform, which will be exclusive to iPhone and iPad. The app will now offer more than 700 modules covering a huge range of technology knowledge to the millions of Trailhead users, known as Trailblazers, around the world.

Apple TV app is now available on the Fire TV Stick

  Apple TV app is now available on the Fire TV Stick Apple wants to make Apple TV+ available in as many places as possible. Yes, you have heard us say that before. Just last week, the Apple TV app arrived on Roku, and today, Amazon announced that the Apple TV app is available on the Fire TV Stick (2nd Gen) and Fire TV Stick 4K -- in the US, Canada, UK, Germany, France, Italy, Spain and India. When Apple TV+ launches on November 1st, the streaming service will be available on those devices, too. Through the app, users will have access to their iTunes libraries and all of the TV shows and movies they've already purchased or rented through Apple. Of course, the app will allow users to sign up for Apple TV+ even if they don't own an Apple device.

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Apple and Salesforce announced they would start working closely at last year's Dreamforce, with the partnership seeing its first significant daylight.

The deal has also seen the free Salesforce Mobile app get an iOS redesign with new features exclusive to Apple devices, including Siri shortcuts and Face ID to improve both usability and security for mobile users.

There's also a new Salesforce Mobile SDK optimised for Swift and iOS 13, which the company says will make it easier for the more than six million Salesforce developers to quickly build and deploy native Salesforce apps for iPhone and iPad.

Salesforce to use Amazon AI technology to improve call center services

  Salesforce to use Amazon AI technology to improve call center services Salesforce to use Amazon AI technology to improve call center servicesSalesforce makes software systems that businesses use to house customer information, like which products or services a customer has purchased and how long they have been a customer. Agents use the information to solve customer issues.

"Working together, Apple and Salesforce have helped hundreds of businesses and millions of developers transform the way they work," said Susan Prescott, Apple's Vice President of Product Marketing for Apps, Markets and Services.

"With brand new Salesforce Mobile apps exclusive to iOS and iPadOS, and an enhanced SDK that supports the latest advancements in Swift, Apple together with Salesforce offers customers strong privacy, powerful multitasking and the best user experience in business on iPhone and iPad."

"With Salesforce Mobile, Salesforce and Apple are empowering sales, service and marketing professionals on the go to deliver game-changing customer experiences, powered by AI," said Bret Taylor, President and Chief Product Officer, Salesforce. "And with Trailhead GO, millions more can now skill up for free, anytime and anywhere, to learn in-demand skills and fill the jobs of today and tomorrow."

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Jony Ive is officially out at Apple after 27 years .
One of the many legacies left behind by Steve Jobs is that he helped transform Apple into a well-oiled machine capable of succeeding without him. Even more impressive, arguably, is that Apple appears well-positioned to survive the departure of Jony Ive, the legendary designer responsible for a large number of Apple's most iconic products. From the original iMac all the way to the iPhone release in 2007, Jony Ive has perhaps had more of an impact on the products we use than anybody else. And yet, Ive’s initial announcement that he was set to leave Apple to form his own design company didn’t have as much of an impact on Apple’s share price as many would have thought.

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