Technology: Uber reportedly wants to listen in on your rides by piloting audio recording feature - - PressFrom - US
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Technology Uber reportedly wants to listen in on your rides by piloting audio recording feature

16:10  20 november  2019
16:10  20 november  2019 Source:   usatoday.com

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Uber has faced significant criticism for its approach to rider safety, particularly regarding the issue of sexual assault complaints from riders against drivers Now, the company is making efforts to make riders feel safer by reportedly testing a feature which lets them record audio from their smartphone

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Uber reportedly wants to start audio recording rides in the U.S. "soon."

The ride-sharing giant is poised to start beta testing a new security feature in parts of Latin America in December, the Washington Post reports. In the U.S., the company has to contend with state-by-state recording laws first, which makes the rollout timeline unclear.

An internal memo viewed by The Post said Uber plans to pilot the feature in the U.S. before long. "We hope to be able to make this available nationally,” the email said.

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Uber has faced significant criticism for its approach to rider safety, particularly regarding the issue of sexual assault complaints from riders against drivers. Now, the company is making efforts to make riders feel safer by reportedly testing a feature which lets them record audio from their smartphone

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The tool could allow the company to better protect riders amid high-profile assault scandals and mounting safety concerns, though it would raise another set of questions concerning privacy.

Uber wasn't immediately available for comment.

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The feature, which has yet to be publicly named, would allow riders to opt-in for an added layer of security during trips, according to The Post. Riders and drivers can't playback the audio.

“The encrypted audio file is sent to Uber’s customer support agents who will use it to better understand an incident and take the appropriate action," The Post said, citing an internal email from an Uber executive.

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The move is the latest in a string of features meant to protect riders and drivers.

In September, Uber rolled out a feature called Ride Check, that flags unusual events like long stops or car crashes. Uber has also integrated an in-app emergency button and other improvements to double down on safety.

Follow Dalvin Brown on Twitter: @Dalvin_Brown.

This article originally appeared on USA TODAY: Uber reportedly wants to listen in on your rides by piloting audio recording feature

Uber to test letting riders record trip chats .
Uber said Wednesday plans to test a safety feature that lets passengers and drivers record their conversations and share them with the rideshare service. © Anthony WALLACE / AFP Uber plans to test a safety feature that lets passengers and drivers record their conversations. A test run of the option is planned to start next month in Brazil and Mexico, with the potential to expand it beyond those countries."If necessary, this tool can help give us more clarity about what happened inside the vehicle on a trip," Uber global security products director Sachin Kansal said in an online post.

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