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Technology Apple says it actually loses money every year on its repair programs

01:40  21 november  2019
01:40  21 november  2019 Source:   bgr.com

Apple Says Some Older IPhones May Not Turn On Due to Failed Part

  Apple Says Some Older IPhones May Not Turn On Due to Failed Part Apple Inc. on Friday said that some iPhone 6s and iPhone 6s Plus models manufactured between October 2018 and August 2019 may not turn on due to a failed part. The company offered a free repair program for users who are affected. The iPhone 6s line originally went on sale in September 2015, but was officially discontinued in September 2018 with the launch of last year’s iPhones. Still, Apple continued producing some iPhone 6s models for sale in select markets, including India.The repair program is the sixth for Apple this year, according to the company’s website.

Apple said that it had an Independent Repair Provider program which companies apply to join. The only eligibility criteria that Apple revealed in It does so as part of its " Apple Genuine Parts Repair " program , which does place some restrictions on what can be performed in a repair , but fewer than

Apple said on Monday that it performed 705 checks on its various manufacturing facilities in 2016 The people that actually assemble Apple products like the iPhone don't actually work for Apple — the Cupertino giant contracts with manufacturing companies like Foxconn and Pegatron to do it for them.

Even though Apple’s share of the smartphone market isn’t anywhere close to a level that would warrant calling the company a monopoly power, lawmakers have recently become taken with the idea of investigating large tech companies for alleged antitrust behavior. In turn, Congress a few months back sent a letter to Apple seeking answers to a wide range of questions pertaining to how Apple conducts is business.

a close up of electronics: BGR-iPhone-11-Pro-2© Provided by Penske Media Corporation BGR-iPhone-11-Pro-2

As you might expect, some of the questions sent to Apple demonstrate a clear lack of understanding of Apple’s business and the tech space in general. Citing just one example, Apple was asked how it selects which apps “are required to share their revenue with Apple.” You would think, with the App Store now more than 10 years old, that lawmakers charged with looking into Apple’s business practices would know that developers are the ones who decide whether or not to charge for a particular app.

Apple will fix some iPhone 6s 'no power' issues for free

  Apple will fix some iPhone 6s 'no power' issues for free Some iPhone 6s and 6s Plus devices may suddenly refuse to switch on due to component failure, and Apple has launched a repair program to fix them for free. While the tech giant didn't say what parts are prone to failure, it said the issue only affects devices manufactured between October 2018 and August 2019. That's after Apple discontinued the model in the US following the announcement of the iPhone XS and XR, but as Bloomberg noted, the company continued selling the 6s models in select markets like India.

Apple has actually spent some .1 billion on capital investment -- or the purchase of manufacturing machinery and equipment -- since the introduction of the iPhone, including some billion in 2012. For the current fiscal year , Apple has even upped its capital expenditure spending to billion.

Related: Apple says it now pays women, men, whites and minorities equally. "I actually felt like Apple always had a very strong internal social compass, even when Steve was there," says Holly However, this must be weighed against what Apple has lost in recent years . Gone is the feeling of a

That notwithstanding, Apple has since answered the questions from Congress, and while much of it is traditional boilerplate, there is one interesting tidbit worth highlighting.

Specifically, Congress asked Apple how much it makes from product repairs, to which Apple responded that it actually loses money on product repairs:

For each year since 2009, please identify the total revenue that Apple derived from repair services.

For each year since 2009, the costs of providing repair services has exceeded the revenue generated by repairs.

That aside, Apple also made a point of emphasizing that it enacts various rules around iPhone repairs as a means to prevent injury. As an example, Apple says that it prevents independent repair stores from accessing genuine Apple spare parts because of the following:

How to find out if your iPhone 6s qualifies for Apple’s new free repair program

  How to find out if your iPhone 6s qualifies for Apple’s new free repair program The iPhone 6s and 6s Plus are basically ancient in iPhone years, having launched all the way back in 2015. But the phones still run the latest version of iOS, and are quite dependable — I sure do miss mine. However, some units have been experiencing power issues, even refusing to turn on. Apple has acknowledged the problem, and quietly launched a new repair program to address the matter. The iPhone 6s is quite old, but the problem tends to affect new devices. According to the company, some of the iPhone 6s and iPhone 6s Plus units manufactured between October 2018 and August 2019 are the ones refusing to turn on thanks to a “component that may fail.

Instead, Apple won an additional 0 million. Seven years after the start of a global patent battle, a “As the saying goes, be careful what you ask for,” Neel Chatterjee, an intellectual property litigator in “The jury saw substantial value tied to the design elements of the iPhone, and actually awarded more

Apple wanted to bring its devices into every school in America, to usher in an era of computer " Money is really a big issue," says John Ross, an education technology consultant. They actually have keyboards—something Ross says is basically essential for any classroom above the third grade.

Repairs performed by untrained technicians might not follow proper safety and repair procedures and could result in improper function, product quality issues or safety events. Additionally, repairs that do not properly replace screws or cowlings might leave behind loose parts that could damage a component such as the battery, causing overheating or resulting in injury. For these reasons, we believe it is important for repair shops to receive proper training when obtaining access to spare parts and repair manuals.

And while cynics might scoff at that explanation, we have seen instances where unauthorized repairs have resulted in iPhones catching on fire. Apple’s full suite of answers can be viewed over here.

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Apple's new Mac Pro is unsurprisingly easy to repair .
It won't shock you to hear that Apple's new Mac Pro is easy to upgrade in many ways -- that's the whole point. But how easy it to service beyond the obvious parts? It's mostly easy, according to iFixit. The DIY repair outfit has torn down the Mac Pro, and it's now clear that many components beyond the memory and PCIe cards are trivial to remove and (if you can track down parts) replace, such as the fans. There are even instructions printed on the hardware for some repairs. This is a system designed for pros who may need rapid turnarounds for fixes, and it shows.There are some caveats. Most notably, the SSDs are modular but also proprietary, with links to the T2 chip.

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