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Technology Uber's first safety review contains thousands of sexual assault reports

05:20  06 december  2019
05:20  06 december  2019 Source:   engadget.com

Uber will test an audio recording safety feature in Brazil and Mexico

  Uber will test an audio recording safety feature in Brazil and Mexico A couple months ago, we learned that Uber was testing a feature that would allow riders to record audio through the app if they felt unsafe during a trip. Now, Uber is launching a pilot of that audio-recording feature in select cities in Brazil and Mexico, The Washington Post reports. Beginning in December, users in those cities will be allowed to opt in to activate audio recording on all trips. If, after the trip, they'd like to report a safetyBeginning in December, users in those cities will be allowed to opt in to activate audio recording on all trips. If, after the trip, they'd like to report a safety incident, they can submit the audio recording to Uber's customer support agents.

Over the last few years Uber -- among other ridesharing services -- has been accused of failing to respond adequately to reports of sexual assault and other cri Now the company has released its first safety report (PDF), along with a number of notes about steps it' s taking to make things safer for

The rideshare company released its first -ever safety report in the wake of a House committee calling for improved policy.

Over the last few years Uber -- among other ridesharing services -- has been accused of failing to respond adequately to reports of sexual assault and other crimes linked to those on its platform. Now the company has released its first safety report (PDF), along with a number of notes about steps it's taking to make things safer for passengers and drivers.

a hand holding a cell phone

The nearly 6,000 reports of sexual abuse Uber said it has received over 2017 and 2018, or the 19 fatal physical assaults jump out of the pages of the lengthy report. While Uber correctly notes that even these are from just a fraction of a percent of the 2.3 billion trips taken during that period, each one is devastating for those involved.

Uber releases data on sexual assaults and fatalities in first ever safety report

  Uber releases data on sexual assaults and fatalities in first ever safety report The ride-hailing company reports 19 fatal assaults and 464 rapes happened during its rides in 2017 and 2018."Voluntarily publishing a report that discusses these difficult safety issues is not easy," Tony West, Uber's chief legal officer, wrote in a blog post Thursday. "Most companies don't talk about issues like sexual violence because doing so risks inviting negative headlines and public criticism. But we feel it's time for a new approach.

The ride-sharing company Uber has issued a report on safety for 2017 and 2018, disclosing that riders have filed thousands of complaints from unwanted touching to physical violence, including rape. The report says nearly 6000 sexual assault claims were filed during those two years and also says 19

Uber safety review reports more than 3,000 allegations of sexual assault last year. SAN FRANCISCO – Uber has for the first time released data on the number of passengers and drivers alleging they've been sexually assaulted in an effort to deflect rising concerns over the safety of the

While the report, commissioned two years ago by current CEO Dara Khosrowshahi, also accurately describes the problems as pervasive throughout society, it doesn't extend to an explanation of why methods for reporting and dealing with these issues is something that's happening after billions of trips, instead of before.

Uber mentioned developments like its In-app safety button, as well as new changes. It will share the names of deactivated drivers with other platforms for the first time, so they can't just start taking on passengers somewhere else, and next year it will expand sexual misconduct education training for drivers in a partnership with RAINN that will also include the creation of a Survivor Support hotline "that will provide confidential crisis support and specialized services to survivors."

Uber will reportedly audio-record US rides for safety

  Uber will reportedly audio-record US rides for safety People will apparently be able to opt to have their journey recorded.The past few years have seen hundreds of Uber passengers and drivers alleging sexual assault during rides -- several lawsuits have been brought against Uber by people saying they were raped and groped by drivers.

Leaked screenshots of its customer support system showed nearly 6,000 instances of the word "rape.".

SAN FRANCISCO — Uber said on Thursday that it has reports of 3,045 people in the United States being sexually assaulted during its rides in 2018, with nine murdered and 58 killed in crashes, in its first study detailing unsafe incidents on the ride-hailing platform.

  • Deactivation sharing: We're committed to finding a way to share the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. We want companies to be able to use this information to protect their customers.
  • New technology features: We're rolling out new features that allow riders to verify their driver with a secure PIN code, send a text message directly to 911 operators, and report safety incidents to Uber even before their trip is over.
  • Uber Survivor Support Hotline: In 2020, Uber will partner with RAINN to provide a dedicated survivor hotline that will provide confidential crisis support and specialized services to survivors.
  • Sexual misconduct education for all drivers: In 2020, Uber will expand sexual misconduct and assault education to all US drivers. We are partnering with RAINN, the nation's largest sexual violence organization, to design and implement this program.
  • RALIANCE Business: Uber is teaming up with RALIANCE, leaders in sexual violence awareness and prevention, to create a resource center that will help companies adopt consistent, fact-based standards and strategies and improve how they respond to, prevent, and publicly report on sexual violence.

Changes you'll see in the app will include an option for a four digit PIN that helps drivers and riders verify each other, the national rollout of the ability to report non-safety issues during a ride and text-to-911 support within the app for both riders and drivers, as riders make up nearly half the accused parties on serious sexual assault categories.

Uber plans to release these reports every two years, and hopefully the changes it's making, as well as a focus on dealing with these kinds of issues, means there's a lot less to talk about in the next one.

Uber full safety report (2017 - 2018) (PDF), Uber

Uber to test letting riders record trip chats .
Uber said Wednesday plans to test a safety feature that lets passengers and drivers record their conversations and share them with the rideshare service. © Anthony WALLACE / AFP Uber plans to test a safety feature that lets passengers and drivers record their conversations. A test run of the option is planned to start next month in Brazil and Mexico, with the potential to expand it beyond those countries."If necessary, this tool can help give us more clarity about what happened inside the vehicle on a trip," Uber global security products director Sachin Kansal said in an online post.

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