Technology Qualtrics doubles down on Dallas office as it unveils new experience management technology

15:51  12 december  2019
15:51  12 december  2019 Source:   geekwire.com

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Experience Management (XM) is how the world’s most successful businesses continuously improve the experiences people have with their organizations. Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they

Qualtrics recently invited us to their new sales office in Dallas (technically, a hair north of the city). What’s brewing? A team just barely a year old There are three main use cases: employee insights, customer experience , and market research. Here in our Dallas office , we focus on market research

Qualtrics today unveiled a series of new features to beef up its “experience management” platform through the infusion of artificial intelligence, automation and machine learning. The new techs comes at a time of rapid growth for the company, and it just announced an expansion in Dallas.

a group of lawn chairs sitting on the side of a building: Qualtrics’ Plano, Texas office. (Qualtrics Photo)© Provided by Geekwire Qualtrics’ Plano, Texas office. (Qualtrics Photo) a screenshot of a cell phone: The new technology notifies the right teams to any “gaps” in experience management. (Qualtrics Photo)© Provided by Geekwire The new technology notifies the right teams to any “gaps” in experience management. (Qualtrics Photo)

The new features are able to analyze and detect issues with products and services through a number of feedback channels, including social media, product reviews and more. When an “experience gap” is detected, the technology pushes personalized mobile alerts to the right teams to rectify the issue.

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Find out how to become a customer experience (CX) leader with our guides to CX Management from gathering customer feedback to driving change in your According to one recent study, customer experience leaders showed a compound annual growth rate (CAGR) double that of their peers.

Qualtrics has pioneered an entirely new category: experience management , or XM. Simply put, Qualtrics helps companies close experience gaps. When a consumer or employee expects a Can they analyze the data for commonalities of the most amazing passenger experiences down to a

SAP-owned Qualtrics helps companies measure, understand and improve the ways their customers and employees experience products, services and their roles inside companies. The new tech aims to unite the four pillars of the Qualtrics’ platform — customer, employee, product, and brand.

“Embracing a complete experience management system is becoming more critical. Companies need to go beyond traditional satisfaction and sentiment to enabling their employees with action-based insights,” Qualtrics’ Chief Experience Officer Julie Larson-Green said in a statement. “Today, customer, employee, product, and brand experiences are interrelated and have high impact on each other.

In addition to this new technology, the fast-growing company announced plans to triple its headcount in the Dallas area. Qualtrics scooped up a 40,000-square-foot space in the Dallas suburb of Plano, Texas, with room for up to 200 people.

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Qualtrics is an experience management company, with co-headquarters in Provo, Utah and Seattle, Washington, in the United States. The company was founded in 2002 by Scott M. Smith, Ryan Smith

Experience Management (XM) is the process of monitoring every interaction people experience with a company in order to spot opportunities for improvement. What is experience management ? The most successful companies don’t just react to problems as they occur, they try to predict and mitigate

Qualtrics, which splits its headquarters across offices in Seattle and Provo, Utah, first landed in Texas in 2015. Since then, it has grown to more than 100 employees in the Dallas area.

a building with a mountain in the background: Qualtrics will occupy the second floor of the building on the right as part of its expansion in the Dallas area. (Qualtrics Photo)© Provided by Geekwire Qualtrics will occupy the second floor of the building on the right as part of its expansion in the Dallas area. (Qualtrics Photo)

Company-wide, Qualtrics plans to grow from 2,500 employees today to approximately 8,000 by 2023. The company is embarking on a major real estate expansion to house its growing headcount.

  • In Seattle, Qualtrics leased 275,000 square feet across 13 stories in the 2+U tower, being developed and built by Skanska at Second Avenue and University Street. The deal sets the stage for the company to quadruple its workforce to more than 2,000 people in Seattle in the years ahead.
  • Qualtrics plans to double the size of its Provo campus with a new office space with room for 1,000 more workers. The new office brings Qualtrics’ campus in Utah to a total of 355,000 square feet. The site will also include a 40,000-square-foot STEM-focused daycare.
  • Qualtrics recently opened a new office building in Dublin, its European headquarters, with room for 600 more people.
  • Last month, Qualtrics opened a new office in Chicago, with room for 200 people. It’s the company’s 25th location overall.

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