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Technology Waze fixes app after police say it left drivers stranded on unpaved roads 45 miles away from the casino they were trying to reach

02:40  23 january  2020
02:40  23 january  2020 Source:   cnn.com

Waze App Sends Drivers Heading For Atlantic City To Remote Wildlife Area

  Waze App Sends Drivers Heading For Atlantic City To Remote Wildlife Area People were expecting to be taken to the Borgata Hotel, but wound up in the middle of the Collier Mills wildlife area near Jackson Township. Police say the unpaved roads are destroying people’s cars and leaving them stranded. “Please take extra care when selecting locations listed with the orange “Ad” logo in the corner or places which have multiple names, with the same address; however are considerable distances apart,” Jackson Police said in a Facebook post. Waze expects to have the problem fixed sometime today.

Christopher Parise with the Jackson Police Department is warning people traveling to the Borgata Hotel Casino in Atlantic City to pay careful attention if using the Waze navigation app as many of them are ending up in a remote wildlife Police said that Waze is aware of the issue and working to fix it .

Due to an error in Waze , drivers heading to an Atlantic City, New Jersey casino were instead directed to the Pine Barrens wilderness. “The wildlife area is comprised of more than 12,000 acres, mainly located in Jackson and Plumsted townships, which is about 45 miles (72 kilometers) away from the

Gone are the days of printing out directions or following physical maps. If you're trying to go somewhere and need directions, there are plenty of apps to update you while you travel in real-time.

a path with trees on the side of a dirt road: The Waze navigation app left drivers headed to an Atlantic City, NJ casino stranded and in the middle of Colliers Mills Wildlife Management Area© Lt. Christopher Parise/Jackson Police Department The Waze navigation app left drivers headed to an Atlantic City, NJ casino stranded and in the middle of Colliers Mills Wildlife Management Area

But nothing is foolproof and that's what drivers using the Google-owned, navigation app Waze are finding out after they were sent many miles away from the Borgata Hotel Casino & Spa in Atlantic City, New Jersey, according to Jackson Police Department's public information officer Lt. Christopher Parise.

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“The wildlife area is comprised of more than 12,000 acres, mainly located in Jackson and Plumsted townships, which is about 45 miles (72 kilometres ) away from the actual Borgata Casino in Atlantic City,” police said . Waze was working to fix the problem, police said .

Waze app , a glitch is sending people onto unpaved roads in New Jersey’s Pine Barrens wilderness, 45 miles away from the casino . And many drivers have needed help after becoming stranded . The address on the ad is correct, police said , but the location pinned with the ad is actually in the

Drivers attempting to get to the Borgata Hotel using Waze directions have had their cars stuck in the sand at Colliers Mills Wildlife Management Area, near Lake Success instead, almost 45 miles away from the casino, Parise told CNN.

When searching for the Borgata on Waze, there was an advertisement button attached to the casino's address, according to Parise. Even though the address on the ad was listed correctly as 1 Borgata Way in Atlantic City NJ, once users clicked the ad, the pinned location led drivers to the middle of the Colliers Mills Wildlife Management Area instead.

Parise said the police department found out about error when one his officers was out assisting a stranded car when the driver told the officer they were headed for the Borgata but wound up at the 12,000 acre wildlife area through unpaved roads after using Waze for directions. Many of the drivers the department helped were from the North New Jersey or New York.

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“The wildlife area is comprised of more than 12,000 acres, mainly located in Jackson and Plumsted townships, which is about 45 miles (72 kilometers) away from the actual Borgata Casino in Waze was working to fix the problem, police said . Copyright 2020 The Associated Press. All rights reserved.

the Waze navigation app is misdirecting motorists headed to Atlantic City’s Borgata Hotel Casino the directions into the Colliers Mills Wildlife Management Area, where they became stuck on unpaved roads . is about 45 miles (72 kilometers) away from the actual Borgata Casino in Atlantic City,” police Waze was working to fix the problem, police said . Copyright 2020 The Associated Press.

My department towed 10 cars in 5 days that were stuck," Parise said. "A Waze response to the error report stated 249 others reported the same location error in the past couple days, so hundreds have been misled back there."

Parise said they filed a report with Waze about the error.

Scott Salerno, from Westfield, NJ near Newark, was leaving from a day trip of hunting with his dog near Collier Mills Wildlife area when a car came out of a side road and waved him down.

Salerno told CNN the driver asked for his help citing the direction error from Waze. Salerno said he helped lead the driver and a passenger in their 4-door sedan out of the area.

"The roads out there are really rough and lucky it wasn't swampy or muddy," he said. "They followed me out through twists and turns, bumps and detours around large pot holes full of water."

After a ten minute ride, Salerno said they finally made it to pavement on Colliers Mills Road.

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Police say an ad in the Waze navigation app is misdirecting motorists headed to Atlantic City's Borgata Hotel Casino & Spa into the wilderness of New “The wildlife area is comprised of more than 12,000 acres, mainly located in Jackson and Plumsted townships, which is about 45 miles (72 kilometers)

“The wildlife area is comprised of more than 12,000 acres, mainly located in Jackson and Plumsted townships, which is about 45 miles (72 kilometers) away from the actual Borgata Casino in Atlantic City,” police said . Waze was working to fix the problem, police said .

"I figured maybe they ask for directions to wherever they were trying to reach but no, they flew out there like they just escaped from prison," he said.

In a statement to CNN, a Waze spokesperson said they "resolved the issue with the Borgata Hotel address on Monday within hours of it being flagged. Users can now navigate smoothly to the Borgata Hotel."

It's unclear how the wrong pinned location was attached to the Borgata's advertisement.

Liza Costandino, the Borgata Hotel's director of communications told CNN that Waze took the advertisement down and they have no idea how that happened.

"We encourage guests to reenter our correct address: 1 Borgata Way, Atlantic City, NJ 08401 and to check the route before they begin driving to ensure the map is directing them to Atlantic City," Costandino said.

Parise said that while the problem is corrected, if someone previously entered the fictitious location, it will still show up as an available destination.

He added that a Waze App representative told him that Waze will store prior destinations on your phone. In order to make sure this doesn't happen to drivers, the app wants you to delete any saved or recent search results by "going to each saved location, hitting the 3 dots icon, then hit 'Don't show.' This will delete the wrong location from the cache on your device. Then search for the address again so the Waze App looks up the corrected location. After doing this, the fictitious location will be removed and no longer selectable."

Parise said the police department is advising drivers to give it a second look when selecting locations listed with the orange "Ad" logo in the corner or places with more than one name with the same address, though distances apart.

There’s a secret reason that Waze is so much better than Google Maps .
Google is the owner of not one but two incredibly popular mapping and navigation apps, including Google Maps, which was developed in house, and Waze, which Google acquired for $1 billion in 2013. The two apps could not be more different, with Waze being the preferred navigation system for many drivers who appreciate the app’s brilliant crowd-sourced incident reporting features. Google has been trying to offer the same functionality inside Google Maps, an app that can better harness Google’s search power and actually make more money for the company. But that might not be enough to make you switch to Maps anytime soon.

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