Technology Samsung offers at-home Galaxy S20 trials to mitigate impact of coronavirus

19:31  18 february  2020
19:31  18 february  2020 Source:   engadget.com

Samsung will unveil its latest Galaxy phones on February 11th

  Samsung will unveil its latest Galaxy phones on February 11th In case you've been losing sleep over whether that leaked Samsung invite video was real, fret no more. Samsung itself confirmed this evening that it plans to show off "new, innovative devices that will shape the next decade of mobile experiences" at a Galaxy Unpacked event in San Francisco on February 11th. The event's timing almost certainly means Samsung will officially reveal the Galaxy S11 -- or Galaxy S20, depending on who you ask. The language Samsung used in its newsroom post, however, seems to suggest we'll see more than just the standard flagship smartphones we're used to giving the hands-on treatment to.

As the spread of coronavirus continues to keep people in quarantine and threaten promotional tech events, companies in Asia gearing up for low sales -- but Samsung's new home visit service aims to mitigate some of this fall out. Reuters reports that the company is offering a smartphone delivery service to allow customers to test its new products without having to visit a physical store.

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The service will allow customers to have a Galaxy S20 delivered to their home where they can test it out for 24 hours, after which a delivery worker will collect the device. Speaking to Reuters, a person familiar with the matter said, "We are introducing a new service, as coronavirus-related issues could result in less in-store experience." They added that the service will only be available in some areas of South Korea.

Names of Samsung's upcoming Galaxy smartphones leaked at CES 2020

  Names of Samsung's upcoming Galaxy smartphones leaked at CES 2020 The successor of the Galaxy Fold will actually be called the Galaxy Bloom instead of the Galaxy Fold 2. Say hello to a whole new Galaxy. Unpacked on February 11, 2020#SamsungEventpic.twitter.

82ec%84%b1a0%849e%9084%9cb9%848a%a4-9c%b48c%808f%b0-b0%a9ac%b8-84%9cb9%848a%a4-8f%849e%85">Samsung itself, meanwhile, says it's rolling out an at-home repair service, where customers with foldable devices can request a visit from an engineer to deal with issues such as broken screens and poor call quality. It's not clear whether this particular service has been initiated in response to the coronavirus, or simply to offer added reassurance to would-be foldables customers concerned about some of the issues Samsung has had with the devices to date.

In any case, having tech company representatives make home visits in this way isn't an entirely new concept. Sprint introduced its Direct 2 You program back in 2015, which aimed to bring the physical phone-buying process right into customers' homes. Such a program offers a nice level of customer service for sure, but in the face of something like the coronavirus -- which analysts say could slash demand for smartphones by half in the first quarter in China -- it's much more of a necessary business strategy.

Reuters, Samsung

Samsung rolls out camera fix for Galaxy S20 Ultra in the US .
Early Galaxy S20 Ultra owners have complained about camera issues like a pokey autofocus on the 108MP main sensor, but it looks like relief is in sight. Samsung tells Engadget it has started the US rollout of a software update that improves a number of features for the Galaxy S20 family, most notably the "camera systems." The company wasn't specific about just what the fixes entailed, but SamMobile and others have noticed significantly improved focusing speed. You shouldn't end up with quite so many out-of-focus shots. The update appears to be arriving first for unlocked S20 units (such as some models bought from Samsung itself).

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