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Technology Airbnb expands cancellation policy to cover stays affected by coronavirus

21:45  15 march  2020
21:45  15 march  2020 Source:   engadget.com

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More than a few travel plans have been disrupted by the coronavirus outbreak, and Airbnb is acknowledging that with a broader cancellation policy . The service is expanding its worldwide Extenuating Circumstances coverage to allow no-penalty cancellations for stays and Experiences

Affected hosts and guests can find info on our Extenuating circumstances policy for coronavirus What does this policy mean? Eligible reservations can be cancelled without charges, including Our extenuating circumstances policy covers our hosts and guests with eligible reservations who are

More than a few travel plans have been disrupted by the coronavirus outbreak, and Airbnb is acknowledging that with a broader cancellation policy. The service is expanding its worldwide Extenuating Circumstances coverage to allow no-penalty cancellations for stays and Experiences made on or before March 14th, with check-in dates between March 14th and April 14th. This won't cover mainland China, where normal business is expected to resume on April 1st.

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The company added that it was aware this could hurt hosts who depend on Airbnb for income, but believed it had to "find a balance" between those hosts and supporting the "well-being" of guests.

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As coronavirus spreads across the globe, Airbnb is expanding its coronavirus response to allow travelers to more easily cancel reservations under On Friday, March 13, the vacation rental company Airbnb announced changes to its extenuating circumstances policy , allowing travelers to cancel their

Airbnb is updating its cancellation policy to allow guests to cancel reservations anywhere in the world for a full refund in light of the coronavirus pandemic, the company "This policy now applies to existing reservations for stays and Airbnb Experiences made on or before March 14, 2020, with

To some degree, Airbnb didn't have much choice. With many countries discouraging travel or in some cases issuing temporary bans (such as the US' 30-day bans on Europe and the UK), there was pressure on Airbnb to be more accommodating. Why make people pay for cancellations when they're either unable to fly or unwilling to put themselves at risk? If Airbnb didn't widen its cancellation policy, it risked a backlash that could hurt its long-term success.

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