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US Turkey emergency? This hotline could be your lifeline on Thanksgiving

19:06  26 november  2020
19:06  26 november  2020 Source:   usatoday.com

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On Thanksgiving day alone, Butterball receives around 10,000 calls. Some of these calls are pretty straightforward and others are , well, a little strange. Since 1981 the Butterball hotline has been answering and soothing every kind of question of concern you could possibly have about cooking a

The Bakersfield Fire Department provided a demonstration on the dangers of deep-frying turkey on Thanksgiving . Thanksgiving leftovers could be dangerous to pet.

Got turkey questions? Many Americans have plenty this year, and there's a call center ready and waiting to help make Thanksgiving dinners a success.

Just like every year since 1981, Butterball's "Turkey Talk-Line" is up and running and already fielding calls, texts and emails about the latest turkey hurdles in households across the U.S.

Because of the pandemic, the call center will be operating remotely for the first time in its 39-year history, according to Butterball Turkey Talk-Line supervisor Pam Barnes.

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While this Thanksgiving will look different this year for many families across the country, people will still be needing help cooking the perfect turkey , and Bill Nolan, a supervisor with the Butterball Turkey Talk Line , joins "Squawk Box" from his home kitchen to discuss the hotline and the best practices for

With smaller Thanksgiving celebrations being the norm in 2020, Barnes said the call center is receiving a lot of calls from first-time turkey cooks and many questions about what size turkey people should get.

a group of people posing for a photo: Butterball's Turkey Talk-line, a hotline for turkey related questions started in 1981. © Butterball Butterball's Turkey Talk-line, a hotline for turkey related questions started in 1981.

"Our advice is don’t be afraid to go big!" Barnes said.

a group of people performing on a counter: In previous years, Turkey Talk-Line workers fielded questions at a call center. Because of the pandemic, the experts are working remotely this year. © Butterball In previous years, Turkey Talk-Line workers fielded questions at a call center. Because of the pandemic, the experts are working remotely this year.

Just make sure you're able to store the food properly afterwards – roughly 200 million pounds of turkey are thrown out after Thanksgiving.

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Butterball Turkey Talk- Line : Since 1981, Butterball has been operating its famous Turkey Talk- Line at Available in English and Spanish, this hotline from the Department of Agriculture is the place to go if you have You can listen to the show live online here or through your local public radio station.

When a Talk- Line staffer asked a caller what state her turkey was in—meaning whether A Georgia caller told Talk- Line staffers that stabbing a beer can , then placing the beer can horizontally in No word on what he does with the sheets after Thanksgiving . Sometimes we just need a second opinion.

So how can you get in contact with the turkey experts?

You can call the Turkey Talk-Line at 800-288-8372 (1-800-BUTTERBALL), send a text to 844-877-3456 or send an email, though Butterball warns that email responses could be delayed during peak holiday times.

The hotline has evolved from relatively humble beginnings – just six people answered 11,000 phone calls in 1981 – to a call center of 50 people offering help in English and Spanish, per the company's website.

Memorable calls

Butterball says it answers more than 100,000 questions every November and December.

And however crazy you think your turkey problem might be, these folks have probably heard crazier.

Here are a few memorable phone calls from over the years that Butterball has previously shared with USA TODAY:

  • A mother returned home from work to find her husband thawing a frozen turkey in the bathtub while simultaneously washing up the kids. "The kids were like, 'The water's cold!' because, you know, it's a frozen turkey," Smith said.
  • A woman called the Talk-Line whispering her questions. When asked to speak up, the newlywed explained she was hiding in the closet from her mother-in-law, whom she was trying to impress.
  • A landlord called panicked because his oven was too small to cook a turkey. He eventually was able to "rent" one from a tenant for $25. He thought he'd have to interrupt them every 10 minutes to baste it, but called the Talk-Line to learn that Butterball turkeys come pre-basted.
  • A woman lost power one hour into cooking her turkey and called the Talk-Line. The hotline talked her through transferring her turkey to her gas grill to continue cooking. What accounted for the outage? The caller's neighbor had crashed into a power line while hang gliding.

Of course, not all calls are that exciting.

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Turkey Emergency Hotline : 182. Turkmenistan Hotline (Int): nil. Sometimes we just need to get away from it all and its not possible in real life . In your virtual life however you can go anywhere you want, do anything you want and be anyone you want.

Among the most commonly received questions are how to choose a turkey, how to thaw a turkey, how to roast a turkey, how to check to see if a turkey is done and inquiries about alternative turkey-cooking methods, Barnes said.

Follow Jay Cannon of USA TODAY on Twitter: @JayTCannon

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This article originally appeared on USA TODAY: Turkey emergency? This hotline could be your lifeline on Thanksgiving

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usr: 45
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